Multi-Select Actions

Home > Service Manager > Mulit-Select Actions

Introduction It is possible to multi-select requests on the request list, and expose additional action options which can be applied to the selected requests.

Related Articles Resolve and Close Action Assign Action Item Boards

• Individually select each request using the tick box next to each request
• Alternatively hold Shift when selecting the first request, and then select another request and it will automatically select all requests in between
• By default the multi-select options will only be available when selecting requests of the same type (Incidents, Changes etc), and those logged against the same Service. This is designed to support the fact that different business processes, logic and support teams may be applied to different Services. If this is not required on your instance, you can globally disable these restrictions.

• Globally remove the Service restriction by disabling the following system setting > com.hornbill.servicemanager.requestList.restrictions.service
• Globally remove the Request Type restriction by disabling the following system setting > com.hornbill.servicemanager.requestList.restrictions.type

Once a selection has been made, multi-select options become available in the menu bar.

Actions

Resolve or Close one or more requests in one action. Requests which are in a Resolved Status will show the option to Close.

Assign

Assign one or more requests to another team or analyst from the request list. Read more about request assignment, available teams and analyst presence and availability indicators here

Boards

Add the selected requests to an existing board and board list. Learn more about boards here