Multi-Select Actions

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Introduction

It is possible to multi-select requests on the request list, and expose additional action options which can be applied to the selected requests.

• Individually select each request using the tick box next to each request
• Alternatively hold Shift when selecting the first request, and then select another request and it will automatically select all requests in between

Once a selection has been made, multi-select options become available in the menu bar.

Actions

Resolve or Close one or more requests in one action. Requests which are in a Resolved Status will show the option to Close.

Assign

Assign one or more requests to another team or analyst from the request list. Read more about request assignment, available teams and analyst presence and availability indicators here

Boards

Add the selected requests to an existing board and board list. Learn more about boards here