Introduction
The Portals provide an access point for both Hornbill Users and non-Hornbill users to access aspects of the different applications that provide a public interface. The Portals can provide a custom and unique experience for the users with the ability to change the look and feel to meet your needs.
Hornbill currently supports two portals, the Service Portal and the Customer Portal.
Whether you use one or both of these portals will depend on who your customer base is. If you are providing services to individuals and departments within your own organisation, then you will need to configure the Hornbill Service Portal. If you provide services to other organisations and are interacting with the individuals who belong to these external organisations then you will do this via the Hornbill Customer Portal.
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