Difference between revisions of "Manage Portals"

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This document can now be found at its new location in the [https://docs.hornbill.comcustomize/employee-portal/employee-portal-configuration Hornbill Document Library].
[[Main Page|Home]] > [[Administration]] > Portals > Guest Access
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[[file:hornbill-document-library.png|Manage|link=customize/employee-portal/employee-portal-configuration]]
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{{DISPLAYTITLE:Customize}}{{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Customize|administration}}
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{{Section|
 
==Introduction==
 
==Introduction==
{{#ev:youtube|3m4gRgeRI98|400|right}}
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The Portals provide an access point for both Hornbill Users and non-Hornbill users to access aspects of the different applications that provide a public interface. The Portals can provide a custom and unique experience for the users with the ability to change the look and feel to meet your needs.
Guest Access is a web portal which can be used by people outside of your business to connect and use customer sided features available with the different Hornbill applications.
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Whether you use one or both of these portals will depend on who your customer base is. If you are providing services to individuals and departments within your own organization, then you will need to configure the Hornbill Employee Portal. If you provide services to other organizations and are interacting with the individuals who belong to these external organizations then you will do this via the Hornbill Customer Portal.|
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{{RightBox|Related Articles|
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:* [[Employee Portal]]
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:* [[Customer Portal]]
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:* [[Practical Advice for Configuring your Hornbill Portals|Portal Configuration Guide]]
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:* [[Applications]]
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:* [[Live Chat]]
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== Manage Portals ==
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|-
  
The Guest Access uses Contact information held in Hornbill to provide access to the available features.
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[[File:CustomerPortalCard.PNG|300px|center|link=Customize Customer Portal]]
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[[File:EmployeePortalCard.PNG|300px|link=Customize Employee Portal]]
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==Configure==
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It is possible to configure the Hornbill Guest Access portal to resemble your Company branding. This is done via Hornbill Administration in the Instance Configuration context under the Guest Access menu item. Here, Administrators have the option to set colours, custom text, company logo, and background image.
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[[File:AdvancedPortalSettingsCard.PNG|300px|link=Advanced Settings]]
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[[File:LoginScreenCard.png|300px|link=Login Screen]]
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[[Category:Configuration]]
  
[[Category:Administration]][[Category:Service Manager]][[Category:Videos]]
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Latest revision as of 22:06, 9 May 2024

This document can now be found at its new location in the Hornbill Document Library.

Manage