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Welcome to Hornbill – the business collaboration solution that works for you

You are looking at Hornbill’s User Assistance home page. You can look for information using one of these routes :-

1. Step by Step

There are a few configuration steps you need to take to setup collaboration for your organisation, add others and install Applications (like Service Manager) that you need to do. Please follow the Getting Started steps below first :-

Step 1 - We've created your new Instance

⇒ Step 2 - You Get Started (things you need to know)

⇒ Step 3 - You Get Going (further features you may like to use)

2. Guided Tours

• To get a quick overview of what Hornbill and Service Manager can do for you, take a look at the Introduction video
• For a more detailed run-through of the features in Hornbill, take a guided tour of Hornbill and Service Manager

3. FAQs

• If you have a specific question, or want to know what something means, look for your answer in the Frequently Asked Questions

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If you can't see all the options you need, ask your admin to ensure that the right apps are installed and that you have the correct role - see Apps and Roles

You can also use the Search at the top of this Wiki page to find information across all three paths.

If you want more general information about Hornbill and our products, go to http://www.hornbill.com