Mailbox Rights and Roles
Revision as of 09:46, 15 December 2015 by Danielr (talk | contribs) (→Using the Pre-configured Mailbox)
Email is used by the Service Manager application in various processes. For example, in Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a request.
By default you will have a temporary mailbox set up as part of your instance. You will have received an email with details of this when your new instance was set up.
Using the Pre-configured Mailbox
Your new Hornbill instance is equipped with a pre-configured mailbox which will allow you to get up and running more quickly. To make use of this you must complete the following steps :-
- Create a Mailbox Role - Go to Hornbill Administration, and then Users and Groups then Roles. Click 'Create New Role', select "Security Role", and populate the fields as follows:-
- Role ID: Mailbox – Helpdesk
- Privilege Level: User
- Application: Hornbill Service Manager
- Description: Role to manage Mailbox Access
- Applications: Hornbill Service Manager
- Groups: Leave Blank
- Shared Mailboxes: helpdesk
- Click 'create role'
- Click the “Shared Mailbox rights” Tab
- Then set the following rights...
-
- 'Save changes'
- 2. Associate the Role to a User who will require access to this mailbox