Mailbox Rights and Roles
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Email is used by the Service Manager application in various processes. For example, in Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a call. On initial creation of a new instance a default mailbox will have been set up and configured for you (TBC). If you wish to configure your own mailbox then carry out the following steps:-
- Launch the Hornbill Admin tool
- Navigate to Email then Mailboxes/Shared Mailboxes (TBC - note daniel has created a PDF for this)