Mailbox Rights and Roles
Revision as of 18:37, 13 March 2014 by NeilF (talk | contribs) (Created page with "Email is used by the Service Manager application in various processes. For example, in Incident management it can be used to both receive request...")
Email is used by the Service Manager application in various processes. For example, in Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a call. On initial creation of a new instance a default mailbox will have been set up and configured for you (TBC). If you wish to configure your own mailbox then carry out the following steps:-
1. Launch the Hornbill Admin tool from clicking your current account name on the Control bar and selecting the Admin option
2. Login with:-
- The URL for your instance (e.g.'' http://Company.Hornbill.com/'')
- Your account name
- Your password
3. Navigate to Email then Mailboxes/Shared Mailboxes (TBC)