Mailbox Rights and Roles

Email is used by the Service Manager application in various processes. For example, in Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a call.

By default you will have an operational mailbox set up as part of your instance. You will have received an email with details of this.

If you wish to configure your own mailbox then please contact your Hornbill Product Specialist (HPS) at collaboration@hornbill.com who will assist you to complete this.