Mailbox Rights and Roles
Home > Administration > Email Administration > Set Up Email
Email is used by the Hornbill applications in various processes. For example, Service Manager within Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a request.
Your new Hornbill instance is equipped with a default mailbox (helpdesk) which has an inbound service and email address already configured. This can be used to get up and running more quickly. To begin using the default mailbox a new Security Role must be created. Before creating a new role for use with your shared mailbox, we recommend reading general information on the Hornbill Roles, please see the Roles wiki page.
Roles are created via Hornbill Administration Home > System > Organisational Data > Roles
- Click 'Create New Role'(located to the top right of the list) and populate the fields as follows:-
At this stage the "Applications" and "Shared Mailboxes" fields aren't active so simply click 'Create Role'
Now complete the remaining fields. A role purely governing access to a Shared Mailbox does not need application context so the "Applications" field can be left blank.
- Shared Mailboxes: helpdesk
- Click 'Save'
A further tab will now be exposed at the top of the form labelled "Shared Mailbox Rights".
- Click the “Shared Mailbox rights” Tab
- Then set the following rights...
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- 'Save changes'
- 2. Associate the Role to a User who will require access to this mailbox
Integrate with your own Email
Hornbill includes some powerful email integration capabilities. This is performed in Hornbill Administration via Home > System > Email.
See Email_Administration for information on configuring