Difference between revisions of "Mailbox Rights and Roles"
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== Using the Pre-configured Mailbox == | == Using the Pre-configured Mailbox == | ||
| − | Your new Hornbill instance is equipped with a pre-configured mailbox which will allow you to get up and running more quickly. To make use of this you must complete | + | Your new Hornbill instance is equipped with a pre-configured mailbox which will allow you to get up and running more quickly. To make use of this you must complete the following steps :- |
| − | |||
:# '''Create a Mailbox Role''' - Go to [[Administration|Hornbill Administration]], and then ''Users and Groups'' then ''Roles''. Click 'Create New Role', select "Security Role", and populate the fields as follows:- | :# '''Create a Mailbox Role''' - Go to [[Administration|Hornbill Administration]], and then ''Users and Groups'' then ''Roles''. Click 'Create New Role', select "Security Role", and populate the fields as follows:- | ||
:::* Role ID: Mailbox – Helpdesk | :::* Role ID: Mailbox – Helpdesk | ||
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::[[File:Email_rights.png| 700px|email rights]] | ::[[File:Email_rights.png| 700px|email rights]] | ||
:::* 'Save changes' | :::* 'Save changes' | ||
| − | :: | + | ::2. [[How_do_I_assign_or_remove_roles_from_Co-Workers? |'''Associate the Role to a User''']] who will require access to this mailbox |
Revision as of 09:46, 15 December 2015
Email is used by the Service Manager application in various processes. For example, in Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a request.
By default you will have a temporary mailbox set up as part of your instance. You will have received an email with details of this when your new instance was set up.
Using the Pre-configured Mailbox
Your new Hornbill instance is equipped with a pre-configured mailbox which will allow you to get up and running more quickly. To make use of this you must complete the following steps :-
- Create a Mailbox Role - Go to Hornbill Administration, and then Users and Groups then Roles. Click 'Create New Role', select "Security Role", and populate the fields as follows:-
- Role ID: Mailbox – Helpdesk
- Privilege Level: User
- Application: Hornbill Service Manager
- Description: Role to manage Mailbox Access
- Applications: Hornbill Service Manager
- Groups: Leave Blank
- Shared Mailboxes: helpdesk
- Click 'create role'
- Click the “Shared Mailbox rights” Tab
- Then set the following rights...
- 'Save changes'
- 2. Associate the Role to a User who will require access to this mailbox
