Difference between revisions of "Mailbox Rights and Roles"
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::[[File:Email_rights.png|700px|right|thumb|<div align="center">'''Check the desired rights and save. The image shows a suggested set of Mailbox rights'''</div>]] | ::[[File:Email_rights.png|700px|right|thumb|<div align="center">'''Check the desired rights and save. The image shows a suggested set of Mailbox rights'''</div>]] | ||
Once you're happy with your chosen rights, click "Save" and proceed to [[Roles|'''Associate the Role to the Users''']] who will require access to this mailbox. | Once you're happy with your chosen rights, click "Save" and proceed to [[Roles|'''Associate the Role to the Users''']] who will require access to this mailbox. | ||
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[[Category: Administration]] | [[Category: Administration]] |
Revision as of 21:08, 15 March 2024
Home > Administration > Email Administration > Mailbox Rights and Roles | Index |
IntroductionEmail is used by the Hornbill applications in various processes. For example, Service Manager within Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a request. Your new Hornbill instance is equipped with a default mailbox (helpdesk) which has an inbound service and email address already configured. This can be used to get up and running more quickly. To begin using the default mailbox a new Security Role must be created. Before creating a new role for use with your shared mailbox, we recommend reading general information on the Hornbill Roles, please see the Roles wiki page. |
Related Articles |
Create a New Security Role
Navigate to Home > System > Organisational Data > Roles in Hornbill Administration
- Click 'Create New Role'(located to the top right of the list) and populate the fields as follows:-
- Role ID: Mailbox – mySharedMailboxname
- Privilege Level: User
- Type: Security
- Description: This Role will be used to grant access to the mySharedMailboxname Shared Mailbox
- At this stage the "Applications" and "Shared Mailboxes" fields aren't active so simply click 'Create Role'
- Now complete the remaining fields. A role purely governing access to a Shared Mailbox does not need application context so the "Applications" field can be left blank.
- Shared Mailboxes: select the relevant shared mailbox
- Click 'Save'
A further tab will now be exposed at the top of the form labelled "Shared Mailbox Rights".
Select the desired rights
-
- Click the “Shared Mailbox rights” Tab
- Then set the desired rights
-
Suggested Rights for a Typical User
This set of rights allows a user to perform all the common actions required to process messages that are received by the Shared Mailbox. It allows a user to view and manage the contents of the shared mailbox.
- Can Get Folder Properties
- Can Get message
- Can Flag Message
- Can Delete Message
- Can Add File Attachment
- Can send message
- Can Edit Message
- Can Search Message
Minimum Rights for Sending An Email
This set of rights only allows an agent to send a message from the Hornbill Platform. It does not allow the user to view or process the contents of the shared mailbox.
- Can Send Message
- Can Add File Attachment
Once you're happy with your chosen rights, click "Save" and proceed to Associate the Role to the Users who will require access to this mailbox.