Difference between revisions of "Logging Incidents"
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===Logging an Incident Manually=== | ===Logging an Incident Manually=== | ||
− | Service Manager has been developed to provide a consumer level experience for logging Incidents (and other Request Types) by following a process of [[Progressive_Capture_Workflow| | + | Service Manager has been developed to provide a consumer level experience for logging Incidents (and other Request Types) by following a process of [[Progressive_Capture_Workflow| Progressive Capture]]. |
Revision as of 13:59, 29 September 2015
Home > Service Manager > Logging Incidents
Introduction
Service Manager provides a number of different ways in which an Incident can be created and logged.
- Manually as a user with the appropriate role and rights
- As a customer via either the Service or Customer Portal
- Inbound Email
- 3rd party applications via integrations
Logging an Incident Manually
Service Manager has been developed to provide a consumer level experience for logging Incidents (and other Request Types) by following a process of Progressive Capture.