Difference between revisions of "Live Chat Sessions"

Revision as of 08:12, 25 July 2016

Home > Live Chat > Managing Chat Sessions

Introduction

Live Chat sessions are visible from clicking the Live Chat icon in he left hand application menu.

Filtering

The list will show you all of the Chat Sessions with filter on Session Id and User Id it is also possible to filter based on one or more status, this filter is remembered.

Highlighting

Any sessions with a red background is marked to show pending sessions that have not yet be responded to by an agent.

Future Features

The following features are planed for future versions:

Better Customisation of the Session List - More inline with the customisable views in Service Manager
Dashboards - Again more inline with Service Manager personal dashboards
Auto Refresh of the list

@@ Line 2: / Line 2: @@
 [[File:lc_sessions.png |right|400px]]
 ==Introduction==
-In Hornbill Live Chat an Organisation is used to send all members a notification when a new chat sessions is started.
+Live Chat sessions are visible from clicking the Live Chat icon in  he left hand application menu.
-=== Configuration ===
+=== Filtering ===
-* Open Hornbill Administration
+The list will show you all of the Chat Sessions with filter on '''Session Id''' and '''User Id''' it is also possible to filter based on one or more status, this filter is remembered.
-* Click on the Hornbill Live Chat Tile
-* Click on Configuration
-::From here you can select a '''Notification Team''' the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look [[Organisation | Here]].
+===Highlighting===
+Any sessions with a red background is marked to show pending sessions that have not yet be responded to by an agent.
-===Translations===
+=== Future Features===
-The following translations keys are used to generate the Notification content:
+The following features are planed for future versions:
-* guest.com.hornbill.livechat.portals.portal.session.notification.new.content	- '''New Chat Session Has been Started By %1'''
+* Better Customisation of the Session List - More inline with the customisable views in Service Manager
-* guest.com.hornbill.livechat.portals.portal.session.notification.new.title - '''New Chat Session %1 has been started'''
+* Dashboards - Again more inline with Service Manager personal dashboards
+* Auto Refresh of the list
-<span style="color: red">Note: the '''%1''' is both translations is important and used to allow the system to inject the markup to make the name or chat session id clickable.</span>
-[[File:Lc_notification_strings.png]]