Live Chat Roles

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Home > Live Chat > Roles


Lc administration.png

In Hornbill, Live Chat delivers some default roles with various levels of rights to the application


* Chat Session Admin - Role is a system role primarily used for Elevation purposes we do not recommend assigning this role to any User. (Full Rights) 
* Chat Session Agent - Role should be assigned to any Agent who will be interacting with chat sessions (Rights to Create , Accept, Update,  Close)
* Chat Session Manager - Role should be assigned to any Agent who will be managing Chat Agents (Rights to Create,  Accept, Update Close, Delete)
* Portal Chat Session User - Role should be assigned to the Customer Portal account to enable use in the Customer Portal or to 
individual Basic / Full Users to enable access in the service portal. (Rights to Create and Update their own as well as close)