Difference between revisions of "Live Chat Roles"
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* '''Chat Session Manager''' - Role should be assigned to any Agent who will be managing Chat Agents (Rights to Create, Accept, Update Close, Delete) | * '''Chat Session Manager''' - Role should be assigned to any Agent who will be managing Chat Agents (Rights to Create, Accept, Update Close, Delete) | ||
* '''Portal Chat Session User''' - Role should be assigned to the Customer Portal account to enable use in the ''Customer Portal'' or to individual ''Basic / Full'' Users to enable access in the service portal. (Rights to Create and Update their own as well as close) | * '''Portal Chat Session User''' - Role should be assigned to the Customer Portal account to enable use in the ''Customer Portal'' or to individual ''Basic / Full'' Users to enable access in the service portal. (Rights to Create and Update their own as well as close) | ||
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Revision as of 10:07, 25 July 2016
Introduction
In Hornbill Live Chat delivers some default roles with various levels of rights to the application
Roles
* Chat Session Admin - Role is a system role primarily used for Elevation purposes we do not recommend assigning this role to any User. (Full Rights) * Chat Session Agent - Role should be assigned to any Agent who will be interacting with chat sessions (Rights to Create , Accept, Update, Close) * Chat Session Manager - Role should be assigned to any Agent who will be managing Chat Agents (Rights to Create, Accept, Update Close, Delete) * Portal Chat Session User - Role should be assigned to the Customer Portal account to enable use in the Customer Portal or to individual Basic / Full Users to enable access in the service portal. (Rights to Create and Update their own as well as close)