Live Chat Portals

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Home > Live Chat > Self Service Portals

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Introduction

In Hornbill Live Chat is available in both the Service and Customer portals, an optional popup can be displayed giving quicker access to a chat agent.

Chat Feed

When a Chat Sessions is created by a user an initial post is made using the following translation:

  • guest.com.hornbill.livechat.portals.portal.session.initialMessage - Session Created by: %1


When an agent accepts a chat session an initial post is made using the following translation:

  • guest.com.hornbill.livechat.portals.portal.session.acceptMessage - Welcome, my name is %1 how can i help you today?


When a chat session is closed a post is made using the following translation:

  • guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1


When the browser is closed on an active chat session a post is made using the following translation:

  • guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1


Note: the %1 is both translations is important and used to allow the system to inject the markup to make the name or chat session id clickable.

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Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

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Integration

The following content can be embedded in a Chat Session:

  • Tweet
  • Embedded Images (Copy and Paste)
  • YouTube Videos
  • Vimeo
  • Vine
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