Linked Services Action Item

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Introduction The Linked Service Action within a request allows for the linking of other Services to a request, over and above the Service against which the Request has been logged. This is useful in situations where you might want to record which other Services where impacted etc.

Related Articles Relationship Links Services Requests Access Control

Linking Services

Link one or more Services to a request, by selecting the Service you wish to add, and then choosing the appropriate Relationship Link and then selecting the Link

• The list of available Relationships is configured in the admin console, under Service Manager > Configuration > Relationships. Only Active Request to Services Relationship Links will be available
• A timeline post will audit the adding of the additional services

• Alter the Visibility level before selecting the Link button, should you wish to change this from the default of Team

• The Linked Services will be visible from a collapsible Linked Services section below the request action items

Viewing Linked Services

Once Services have been linked to a Request, you will be able to view, and edit their relationship to the request from a new collapsible section below the action item bar.

• Edit Relationship

Use this option from the drop down to select a different Relationship Link, this change will be audited by a post to the request timeline

• Remove

Use this option from the drop down to remove the Service from the request, this action will be audited by a post to the request timeline

Services View

Once a Service has been linked to a Request, under the Services view and the Requests tab, you will see two tabs:

• Direct Requests

This will show all requests which have been raised directly against the service

• Associated Requests

This will show all requests which the Service has been linked to, including the specific Relationship it has to each request