Investigating Problems

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Introduction

Hornbill provides a sample Problem Business Process which can be used to govern Problem lifecycle's. Customers can edit or create their own Problem processes through the administration console and [Business_Process_Workflow|Business Processes]. Customers are able to define and associate different Problem processes to the Problem lifecycle associated with the different Services they offer, and this can be configured on each [Services:Services form], once the relevant processes have been defined in the admin tool.

Investigation Process