Difference between revisions of "Investigating Problems"
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==Introduction== | ==Introduction== | ||
− | Hornbill provides a sample Problem Business Process which can be used to govern Problem lifecycle's. Customers can edit or create their own Problem processes through the administration console and [[Business_Process_Workflow|Business Processes]]. Customers are able to define and associate different Problem processes to the Problem lifecycle associated with the different Services they offer, and this can be configured on each [[Services|Services | + | Hornbill provides a sample Problem Business Process which can be used to govern Problem lifecycle's. Customers can edit or create their own Problem processes through the administration console and '''[[Business_Process_Workflow|Business Processes]''']. Customers are able to define and associate different Problem processes to the Problem lifecycle associated with the different Services they offer, and this can be configured on each '''[[Services|Services Form]]''', once the relevant processes have been defined in the admin tool. |
==Investigation Process== | ==Investigation Process== |
Revision as of 15:02, 7 December 2015
Home > Service Manager > Investigating Problems
Introduction
Hornbill provides a sample Problem Business Process which can be used to govern Problem lifecycle's. Customers can edit or create their own Problem processes through the administration console and [[Business_Process_Workflow|Business Processes]]. Customers are able to define and associate different Problem processes to the Problem lifecycle associated with the different Services they offer, and this can be configured on each Services Form, once the relevant processes have been defined in the admin tool.