Inventory

Home > Administration > ITOM > Inventory

Index

Introduction The Inventory Viewer provides an interface to manage discovered devices and categorize them as Managed / Un-Managed Devices, as well as remove them. It is only possible to view Inventory details and execute IT Automation jobs on managed devices. Devices can be grouped together in predefined Managed lists, of which can be used when assigning IT Automation Jobs. Lists can be used as a filter within the viewer.

Related Articles IT Operations Management Discovery Job

Tool Bar

• Refresh

A refresh of the list may be required to display any new devices discovered while you are viewing the list

• Show

• All Managed Inventory

Show only the devices that have been selected as Managed

• All Un-managed Inventory

Show only devices selected as Un-managed

• Add Selected To a Managed List

By selecting multiple devices in the list using the checkboxes, you can add these into an available Managed List.

• Create List

Create a new list for managing or grouping devices

• Filter

Free Text filter to search by Name, Manufacturer, Model or Operating System

• Action

Actions to apply to one or more selected devices in the Inventory List

• Toggle Managed Status

Set Selected As Managed / Set Selected as Un-managed

• Add Selected to A Managed List

This is only available for Managed CIs)

• Delete Device

This will permanently remove the device from the list

• Properties

Display a device's discovered properties

Inventory List

The location where the results of the Discovery process are stored.

• Action

Using this drop-down icon, you can select from several actions that you can apply against this individual inventory item

• Name

Device hostname. Clicking on the hostname will display a detailed Properties list for this inventory item

• Manufacturer

Shows the devices manufacturer

• Model

Devices model details

• OS

The devices installed Operating System

• Ping

Displays "Green" if the device was able to respond to a ping request

• DNS

Displays "Green" if the device was able to be identified by a DNS lookup

• Discovered

Shows the discovery date for the device

Device Properties

Clicking on the Device Name will display properties discovered for the selected device, for Managed Devices the following information will be visible:

• Summary (Name, Discovered On, Ping, DNS)
• Manufacturer / Hardware (showing Model, Serial Number, CPU & Memory)
• Operating System
• Network
• Installed OS Options
• Installed Software (filterable)
• Job Queue (for that particular machine; the ability to run an ad-hoc job)

For Un-managed devices, only the Summary information is available.

Managed Lists

These lists provide a mechanism to allow for IT Automations or Runbook jobs execution across multiple devices. They are manually populated and contain managed devices of which can exist in multiple lists.

Create a Managed List

1. Navigate to (Home > ITOM > Inventory Viewer)
2. From the Show filter Select + Create List
3. Enter a name for the List
4. The new list will now appear in the list of filters

Adding Devices to a List

Multiple

1. From the Inventory View select two or more Managed Devices
2. Click the Add to Managed List button:
3. The List is displayed showing the added entries

Individual

1. Locate a Managed Device
2. Click the dropdown and select +Add To Managed List

   

Removing Devices from a List

Multiple

1. Select the required List
2. Click the checkbox next to each entry to be removed
3. Select Remove Selected From ... button
4. Click Yes on the Confirmation box
5. Devices will be removed from the list

Individual

1. From the Show dropdown, select a populated List
2. Locate a Managed Device
3. Click the dropdown and select +Remove From ...
4. Click Yes on the Confirmation box
5. Device will be removed from the list