Difference between revisions of "Internet Explorer configuration when using Service Manager"
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Latest revision as of 15:40, 20 June 2018
Home > How To > Service Manager > Display Issues
IntroductionDisplay queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delivery not happening. The following are some examples:
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Internet Explorer configuration when using Service Manager
In some cases, when viewing Service Manager when using UE was different from when they used Firefox. The next two screenshots show the differences:
In IE, the Request List View Call Class icons were not showing the icons. Normally you would have the exclamation mark in Incidents, the spanner in Problems, the two arrows in Change and the light bulb in Problem. Secondly the icons in System and Collaboration were not showing. Lastly the icon in the orange Customer button, the A for Font and the Image for Upload Image were not there.
Investigations revealed that this was due to an IE setting and had nothing to do with Hornbill. The Allow Font Downloads setting needs to be modified. Here is a link with more info on this: https://technet.microsoft.com/en-us/library/bb457144.aspx