Difference between revisions of "Incident Requests"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#releases Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Change Requests|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#releases]] | ||
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{{Breadcrumb|[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types|Requests]] -> Incident Requests|Service Manager}} | {{Breadcrumb|[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types|Requests]] -> Incident Requests|Service Manager}} | ||
{{Section| | {{Section| | ||
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{{Section| | {{Section| | ||
=== Action Bar === | === Action Bar === | ||
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The Action Bar contains the majority of functions that you can apply to an Incident. These actions are place near the top of the Incident form and collected together to allow for quick access to update the Incident. | The Action Bar contains the majority of functions that you can apply to an Incident. These actions are place near the top of the Incident form and collected together to allow for quick access to update the Incident. | ||
* The available Actions can be either made visible or hidden for different types of Incidents, based on the Service they are associated to. | * The available Actions can be either made visible or hidden for different types of Incidents, based on the Service they are associated to. | ||
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:* '''[[Print_Action_Item|Print]]''' | :* '''[[Print_Action_Item|Print]]''' | ||
:: Select and Print details of the request | :: Select and Print details of the request | ||
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| − | + | {{RightBox|Watch Me| | |
| − | + | {{#ev:youtube|ok7yKRZ6e4U|350|center}} | |
| + | }} | ||
| + | }} | ||
| + | {{Section| | ||
=== Information Box === | === Information Box === | ||
Located at the top right of the request form, this provides some on hand information about the request including the team and person that the request is assigned to, the status, when it was raised, what the priority is, and if the request is under a Service Level Agreement the Service Targets will be displayed. | Located at the top right of the request form, this provides some on hand information about the request including the team and person that the request is assigned to, the status, when it was raised, what the priority is, and if the request is under a Service Level Agreement the Service Targets will be displayed. | ||
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|}} | |}} | ||
[[Category:Service Manager]][[Category:Videos]] | [[Category:Service Manager]][[Category:Videos]] | ||
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| + | [[Category:HDOC]] | ||
Latest revision as of 21:32, 18 April 2024
This document can now be found at its new location in the Hornbill Document Library.
