Difference between revisions of "IT Operations Management"
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| − | {{bluebanner|[[Main_Page|Home]] > [[ | + | {{bluebanner|[[Main_Page|Home]] > [[Applications]] > ITOM|[[:Category:ITOM|Index]]}} |
| − | {{IntroAndLinks|Hornbill's IT Operations Management (ITOM) includes administrative processes and support for software and hardware that allow you to execute routine tasks to support and control your IT services and IT infrastructure. Based around | + | {{IntroAndLinks|Hornbill's IT Operations Management (ITOM) includes administrative processes and support for software and hardware that allow you to execute routine tasks to support and control your IT services and IT infrastructure. Based around several key components hosted within the Hornbill cloud and an on-premise service running behind the corporate firewall. These components allow the ability to discover devices across the network infrastructure, use various techniques, and initiate IT automation and Orchestrations. |
| − | + | Packages are the core components used to provide IT Automations and are the building blocks used within an Orchestration built using Runbooks. They are published within the ITOM Package Library, produced and maintained by Hornbill, with packages being regularly developed. It is also possible the creation of custom packages where required, and the expertise is available in-house using the ITOM Package creator. | |
| − | Individual Automations | + | Individual Automations can be created directly within the Job queue or scheduled along with Runbooks using the Job Scheduler and easily accessed via other Hornbill applications with access to the Business Process Engine or AutoTasks. Developers can use Hornbill's XMLMC API to trigger an Automation or Runbook process, allowing external applications and systems to be integrated. |
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| + | To gain access to ITOM, assuming you have a subscription or are using the free tier, users will need to be assigned rights to the various features provided (refer to the [[ITOM Roles and Rights| Administration Documentation]] for further details. | ||
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* [[ITOM Quick Start Guide]] | * [[ITOM Quick Start Guide]] | ||
| + | * [[ITOM Roles and Rights]] | ||
* [[ITOM Package Library]] | * [[ITOM Package Library]] | ||
| + | * [[ITOM Administration]] | ||
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[[Category:ITOM]] | [[Category:ITOM]] | ||
Latest revision as of 20:06, 11 April 2024
| Home > Applications > ITOM | Index |
IntroductionHornbill's IT Operations Management (ITOM) includes administrative processes and support for software and hardware that allow you to execute routine tasks to support and control your IT services and IT infrastructure. Based around several key components hosted within the Hornbill cloud and an on-premise service running behind the corporate firewall. These components allow the ability to discover devices across the network infrastructure, use various techniques, and initiate IT automation and Orchestrations. Packages are the core components used to provide IT Automations and are the building blocks used within an Orchestration built using Runbooks. They are published within the ITOM Package Library, produced and maintained by Hornbill, with packages being regularly developed. It is also possible the creation of custom packages where required, and the expertise is available in-house using the ITOM Package creator. Individual Automations can be created directly within the Job queue or scheduled along with Runbooks using the Job Scheduler and easily accessed via other Hornbill applications with access to the Business Process Engine or AutoTasks. Developers can use Hornbill's XMLMC API to trigger an Automation or Runbook process, allowing external applications and systems to be integrated. To gain access to ITOM, assuming you have a subscription or are using the free tier, users will need to be assigned rights to the various features provided (refer to the Administration Documentation for further details. |
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