ITOM Administration
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ITOM Subscription
Free preview access is available by default for all Hornbill subscriptions when you have no ITOM subscription. The free tier is provided to enable you to give ITOM a try and let you navigate around the full capabilities of ITOM. The free tier is limited to 10 job runs a month to facilitate this trial; if your usage in production is so light that ten jobs are enough, you are free to use ITOM capabilities in production without a subscription.
ITOM is available in different subscription tiers. All instances have access to the basic free tier, and it can be upgraded when requested. Below is a table detailing the tiers and the functionality available on each tier:
| Free Preview | Basic User Account Mgmt | Server | DevOps | |
|---|---|---|---|---|
| Job Runs Per Month | 10 | 100 | Unlimited | Unlimited |
| Site Integration Servers | 1 | 2 | 8 | 8 |
| Discovery (marked as Managed) (* see info below) | 10 | 10 | 100 | 100 |
| Job Queue | Yes | Yes | Yes | Yes |
| Pre-Packaged Content: Basic Windows AD/Network Account Management | Yes | Yes | Yes | Yes |
| Windows Administration | Yes | Yes | Yes | Yes |
| Linux/*nix/Network Management (SSH etc.) | Yes | No | Yes | Yes |
| Pre-Packaged Content: Server and Cloud Management | Yes | No | Yes | Yes |
| Runbook Automation | Yes (1) | No | Yes | Yes |
| Job Scheduling | Yes (1) | No | Yes | Yes |
| Custom Package Creation, Powershell and Bash scripting | Yes (1) | No | No | Yes |
| Full Software Deployment | Yes (1) | No | No | Yes |
- For Server and DevOps tiers, there is no actual limit on the number of devices, but there is a charge per each extra 100 managed devices
