Difference between revisions of "ITOM Administration"
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− | == | + | {{Breadcrumb|[[Main Page|Home]] > [[Administration]] > [[Application Administration | Applications]] > Service Manager|Service Manager Administration}} |
+ | {{Section| | ||
+ | == Introduction == | ||
+ | ITOM Administration provides details of the configuration options for ITOM, which can be configured within the Administration portal.| | ||
+ | |||
+ | {{RightBox|Related Articles| | ||
+ | :* [[IT Operations Management]] | ||
+ | }} | ||
+ | }} | ||
+ | |||
<!-- ************************************************ Cards ****************************************** --> | <!-- ************************************************ Cards ****************************************** --> | ||
{|cellspacing="10" | {|cellspacing="10" | ||
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| style="width:250px; border:2px solid #AAA; padding:1em;" | | | style="width:250px; border:2px solid #AAA; padding:1em;" | | ||
[[File:TranslationsCard.png|300px|link=ITOM Translations]] | [[File:TranslationsCard.png|300px|link=ITOM Translations]] | ||
+ | |- | ||
| style="width:250px; border:2px solid #AAA; padding:1em;" | | | style="width:250px; border:2px solid #AAA; padding:1em;" | | ||
[[File:entityviewercard.png|300px|link=Application Entity Viewer]] | [[File:entityviewercard.png|300px|link=Application Entity Viewer]] | ||
|} | |} | ||
+ | |||
+ | == ITOM Subscription == | ||
+ | Free preview access is available by default for all Hornbill subscriptions when you have no ITOM subscription. The free tier is provided to enable you to give ITOM a try and let you navigate around the full capabilities of ITOM. The free tier is limited to 10 job runs a month to facilitate this trial; if your usage in production is so light that ten jobs are enough, you are free to use ITOM capabilities in production without a subscription. | ||
+ | |||
+ | ITOM is available in different subscription tiers. All instances have access to the basic free tier, and it can be upgraded when requested. Below is a table detailing the tiers and the functionality available on each tier: | ||
+ | {| class="wikitable" | ||
+ | |- | ||
+ | ! scope="col"| | ||
+ | ! scope="col"| Free Preview | ||
+ | ! scope="col"| Basic User Account Mgmt | ||
+ | ! scope="col"| Server | ||
+ | ! scope="col"| DevOps | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Job Runs Per Month | ||
+ | | style="text-align:center;"| 10 | ||
+ | | style="text-align:center;"| 100 | ||
+ | | style="text-align:center;"| Unlimited | ||
+ | | style="text-align:center;"| Unlimited | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Site Integration Servers | ||
+ | | style="text-align:center;"| 1 | ||
+ | | style="text-align:center;"| 2 | ||
+ | | style="text-align:center;"| 8 | ||
+ | | style="text-align:center;"| 8 | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Discovery (marked as Managed) (* see info below) | ||
+ | | style="text-align:center;"| 10 | ||
+ | | style="text-align:center;"| 10 | ||
+ | | style="text-align:center;"| 100 | ||
+ | | style="text-align:center;"| 100 | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Job Queue | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Pre-Packaged Content: Basic Windows AD/Network Account Management | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Windows Administration | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Linux/*nix/Network Management (SSH etc.) | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Pre-Packaged Content: Server and Cloud Management | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Runbook Automation | ||
+ | | style="text-align:center;"| Yes (1) | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Job Scheduling | ||
+ | | style="text-align:center;"| Yes (1) | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| Yes | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Custom Package Creation, Powershell and Bash scripting | ||
+ | | style="text-align:center;"| Yes (1) | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | ! scope="row" style="text-align:left;"| Full Software Deployment | ||
+ | | style="text-align:center;"| Yes (1) | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| Yes | ||
+ | |- | ||
+ | <!-- Removed as not available within ITOM at present | ||
+ | ! scope="row" style="text-align:left;"| API Automation/Glue/Scripting | ||
+ | | style="text-align:center;"| Yes (1) | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| No | ||
+ | | style="text-align:center;"| Yes | ||
+ | --> | ||
+ | |} | ||
+ | {{infobox|For Server and DevOps tiers, there is no actual limit on the number of devices, but there is a charge per each extra 100 managed devices}} | ||
+ | |||
+ | [[Category:ITOM]] |
Revision as of 15:32, 15 September 2022
Home > Administration > Applications > Service Manager | Index |
ITOM Subscription
Free preview access is available by default for all Hornbill subscriptions when you have no ITOM subscription. The free tier is provided to enable you to give ITOM a try and let you navigate around the full capabilities of ITOM. The free tier is limited to 10 job runs a month to facilitate this trial; if your usage in production is so light that ten jobs are enough, you are free to use ITOM capabilities in production without a subscription.
ITOM is available in different subscription tiers. All instances have access to the basic free tier, and it can be upgraded when requested. Below is a table detailing the tiers and the functionality available on each tier:
Free Preview | Basic User Account Mgmt | Server | DevOps | |
---|---|---|---|---|
Job Runs Per Month | 10 | 100 | Unlimited | Unlimited |
Site Integration Servers | 1 | 2 | 8 | 8 |
Discovery (marked as Managed) (* see info below) | 10 | 10 | 100 | 100 |
Job Queue | Yes | Yes | Yes | Yes |
Pre-Packaged Content: Basic Windows AD/Network Account Management | Yes | Yes | Yes | Yes |
Windows Administration | Yes | Yes | Yes | Yes |
Linux/*nix/Network Management (SSH etc.) | Yes | No | Yes | Yes |
Pre-Packaged Content: Server and Cloud Management | Yes | No | Yes | Yes |
Runbook Automation | Yes (1) | No | Yes | Yes |
Job Scheduling | Yes (1) | No | Yes | Yes |
Custom Package Creation, Powershell and Bash scripting | Yes (1) | No | No | Yes |
Full Software Deployment | Yes (1) | No | No | Yes |
- For Server and DevOps tiers, there is no actual limit on the number of devices, but there is a charge per each extra 100 managed devices