Difference between revisions of "ISO:Communications"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/communications/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Hornbill Cloud|link=https://docs.hornbill.com/hornbill-cloud/iso/communications/]] | ||
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== Communications == | == Communications == | ||
The network controls and system for remote connection via VPN coupled with the firewall and other network security features help ensure the integrity and confidentiality of electronic messages. | The network controls and system for remote connection via VPN coupled with the firewall and other network security features help ensure the integrity and confidentiality of electronic messages. | ||
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Initial communication by Bulk Email to all effected customers (Primary\Secondary and Technical as well as customer partner) within 1 hour of event. | Initial communication by Bulk Email to all effected customers (Primary\Secondary and Technical as well as customer partner) within 1 hour of event. | ||
| − | Follow up telephone call to all effected customers (Primary) within 1 day | + | Follow up telephone call to all effected customers (Primary) within 1 day (Available to Enterprise and Premier Success customers on Request) |
Daily updates (either by phone or email as agreed during follow up phone call) | Daily updates (either by phone or email as agreed during follow up phone call) | ||
| − | Full RCA and Post Mortem via Email within 1 day of event being resolved. | + | Full RCA and Post Mortem via Email within 1 day of event being resolved. |
===Security Request=== | ===Security Request=== | ||
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Hornbill has not received any request from the Police or Government agency in any of the areas we operate. | Hornbill has not received any request from the Police or Government agency in any of the areas we operate. | ||
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| + | [[Category:HDOC]] | ||
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| + | <!-- hornbill-cloud/iso/communications --> | ||
