IBM Maximo

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IBM Maximo IBM Maximo is a cloud based enterprise asset management solution. The Maximo Cloud Automation integration operations for Hornbill allow you to manage Incident, People/ User, Problem, Service Request, and Work Order records in the IBM Maximo solution. IBM Maximo is a Premium Integration

Related Articles Hornbill iBridge Premium Integrations KeySafe Cloud Automation Business Process Designer Auto Tasks Runbooks

Authentication

In order to integrate with Maximo, you will first need to configure, and securely store the authentication credentials for the IBM Maximo account/s you want to use with the Hornbill platform.

You can store your IBM_Maximo account authentication in KeySafe, as below.

Storing Credentials

• In Administration, navigate to System > Security > KeySafe;
• Select on + and select userpass
• Give the IBM Maximo KeySafe a Title (this is the name / identifier for the Maximo API account as you will see it when using the Integration Call node in your business process)
• Optionally add a description
• Populate the 'username' key field with your IBM Maximo Username.
• Populate the 'password' key field with your IBM Maximo Password.
• Populate the 'api_endpoint' key field with your logged in url preceding '/ui/login', for example: 'https://your-subdomain.mro.com/maximo'
• Select Create Key to save

Revoking Access

If at any point you wish to revoke the Hornbill platform's access to IBM Maximo, just delete the userpass Keysafe key.

NOTE: This will revoke the rights of any existing IBM Maximo Integration Calls in your Business Processes/Custom Buttons/Auto Tasks/Runbooks that are using the revoked IBM Maximo account, so you will need to edit these accordingly.

Cloud Automation Operations

You can automate the use of the operations listed below using Cloud Automations from within the Business Process Designer, Auto Tasks, Custom Buttons or Runbooks.

• Incidents

• Create
• Delete
• Get
• Update

• People

• Create
• Delete
• Get
• Update

• Problems

• Create
• Delete
• Get
• Update

• Service Requests

• Create
• Delete
• Get
• Update

• Work Orders

• Create
• Delete
• Get
• Update

Read more about using the Integration Call from the Related Articles section, and learn how to work with input and output parameters for each of the IBM Maximo operations.