Difference between revisions of "Hornbill Webinars"

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== Hornbill Switch On - Shared Webinars ==  
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{{DISPLAYTITLE:Hornbill Webinars}}
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As part of your Switch On, Hornbill presents a number of webinars to assist Hornbill Administrators understand and become aware of various concepts, features and functionality that is available within the Hornbill Platform. These webinars are in the form of GoTo meeting sessions. Simply register within the slot that suits you, and a Hornbill Product Specialist will guide you through the content of that session.  
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As these are shared "Knowledge Transfer" webinars, there may be other delegates from other organisations also viewing the same session. However, your Product Specialist will also be running a number of "Personal Sessions" with only your organisation/staff, to focus on your specific configuration. These will be scheduled outside of the below webinars.  
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__NOTOC__[[Main Page|Home]] > [[Switch-On]] > [[How Does The Switch-On Work]] > Hornbill Webinars
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Every webinar will present you with the opportunity to ask questions throughout, as well as some time for Q&A at the end of the session.  
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Each webinar will also be recorded, and made available for you to download and watch again at your own convenience.
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== Hornbill Introductory Webinars ==  
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Hornbill presents a number of webinars to assist Hornbill Administrators understand and become aware of various concepts, features and functionality that are available within the Hornbill Platform.
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<br>
 +
<br>
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These "Knowledge Transfer" webinars are available to both participants of the 30 day trial and existing Hornbill subscribers looking for a refresh or bring a new Hornbill Administrator up to speed.
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<br>
 +
<br>
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If you are undertaking the 30 Day trial or other implementation approach, your Product Specialist will also be running a number of "Personal Sessions" with only your organisation/staff, to focus on your specific configuration. These will be scheduled outside of the training webinars.  
 +
<br>
 +
<br>
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If you have any questions regarding the content of the webinars, you can search the Hornbill Wiki, or post them to the Hornbill Forums (https://forums.hornbill.com/) where the whole team here at Hornbill will be able to reply and assist - and you may even get assistance from the rest of our community i.e. other Hornbill subscribers, where configuration methods and ideas are often shared.
  
 
== Hornbill Trained for Life ==
 
== Hornbill Trained for Life ==
 
As part of Hornbill's "Trained for Life" guarantee, all Hornbill subscribers also have the option to register for any of these sessions at any point. For example, if you have a new starter looking to get to grips with Hornbill Administration, want to learn about a particular new feature or some functionality, or you simply require a refresher in a particular area, Hornbill's "Trained for Life" gives you the benefit of joining these knowledge transfer sessions alongside the Wiki documentation that is available to all and constantly updated.
 
As part of Hornbill's "Trained for Life" guarantee, all Hornbill subscribers also have the option to register for any of these sessions at any point. For example, if you have a new starter looking to get to grips with Hornbill Administration, want to learn about a particular new feature or some functionality, or you simply require a refresher in a particular area, Hornbill's "Trained for Life" gives you the benefit of joining these knowledge transfer sessions alongside the Wiki documentation that is available to all and constantly updated.
  
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== Registering ==
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== Content ==
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We have six knowledge transfer webinars that we suggest you register for:
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We have seven knowledge transfer webinars that we suggest you take the time to watch:
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# An Introduction to Hornbill ('''Day 1 of your Switch On''')
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# An Introduction to Hornbill
 
# Business Process and Progressive Capture
 
# Business Process and Progressive Capture
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# Request Catalog and Portals
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# Service Catalog and Portals
 
# Asset and Config Manager
 
# Asset and Config Manager
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# Hornbill Collaboration features and Advanced Service Manager Functionality
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# Hornbill Collaboration features
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# Advanced Service Manager Functionality
 
# Dashboards and Reporting
 
# Dashboards and Reporting
  
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We would highly recommend you schedule <ins>at least the first 3 webinars</ins> for the '''first week''' of your Switch On. Even better is if you have the availability to schedule all 6 for the first week, however this is not necessary - you can schedule the others for when best suits you.
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We would highly recommend that participants of the Hornbill 30 day trial watch <ins>at least the first 3 webinars</ins> prior to the 30 days or for the '''first week'''. The remainder can be watched over the course of the 30 days in line with the progression of the personal sessions.
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The timetable below shows our weekly schedule of webinars. For each session, simply click the orange "Register to attend" button and you will be directed to the GoTo Webinar page for that topic - and from there, select the time slot best for you, and enter your details. Once submitted you should be presented with an option to add that session into your calendar.
 
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Please ensure you that you register for each of the 6 webinars.
 
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== Timetable ==
 
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====<span style="color:#000080">Webinars Timetable</span>====
 
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{| class="wikitable"
 
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|-
 
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!  !! Mondays !! Tuesdays !! Wednesdays !! Thursdays !! Fridays
 
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|-
 
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! Morning Session
 
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10am
 
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| align="center" |Introduction to Hornbill
 
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'''Duration: 60 Mins'''
 
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| align="center" |BPM & Progressive Capture
 
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'''Duration: 60 Mins'''
 
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| align="center" |Request Catalog and Portals
 
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'''Duration: 60 Mins'''
 
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| align="center" |Asset and Config Manager
 
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'''Duration: 60 Mins'''
 
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| align="center" |Dashboards & Reporting
 
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'''Duration: 60 Mins'''
 
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|-
 
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! Afternoon Session
 
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2pm
 
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| align="center" |Introduction to Hornbill
 
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'''Duration: 60 Mins'''
 
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| align="center" |Request Catalog and Portals
 
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'''Duration: 60 Mins'''
 
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| align="center" |BPM & Progressive Capture
 
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'''Duration: 60 Mins'''
 
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| align="center" |Dashboards & Reporting
 
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'''Duration: 60 Mins'''
 
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| align="center" |Collaboration & Extra Features
 
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'''Duration: 60 Mins'''
 
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|}
 
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* Please ensure you register for each webinar at least 1 hour before the scheduled start otherwise you will be asked to re-schedule.
 
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* Although we endeavour to deliver the webinars as per the above schedule, on occasion there may be circumstances which mean a particular webinar session is not available. If this is encountered, please register for the next available date that suits you.
 
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====<span style="color:#000080">Registration</span>====
 
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{| class="wikitable"
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If you are partaking in an implementation, you will be provided with links to each Webinar after your initial session with a Hornbill Product Specialist. However if you need these at any other point, please email [mailto:switchon@hornbill.com switchon@hornbill.com] and we will forward the latest versions over to you.
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|-
 
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! Session Name !! Click to Register
 
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|-
 
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! Introduction to Hornbill
 
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| [[File:Register.png|link=https://app.webinarjam.net/register/34929/9285699dc2|Click to Register]]
 
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|-
 
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! BPM & Progressive Capture
 
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| [[File:Register.png|link=https://app.webinarjam.net/register/34929/2cfe4ca530|Click to Register]]
 
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|-
 
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! Service Catalog and Portals
 
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| [[File:Register.png|link=https://app.webinarjam.net/register/34929/2432b2a10e|Click to Register]]
 
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|-
 
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! Collaboration & Extra Features
 
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| [[File:Register.png|link=https://app.webinarjam.net/register/34929/5fe251d26d|Click to Register]]
 
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|-
 
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! Dashboards & Reporting
 
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| [[File:Register.png|link=https://app.webinarjam.net/register/34929/1605289c72|Click to Register]]
 
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|-
 
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! Asset and Configuration Manager
 
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| [[File:Register.png|link=https://app.webinarjam.net/register/34929/c973c856a2|Click to Register]]
 

Revision as of 07:25, 9 September 2019

Home > Switch-On > How Does The Switch-On Work > Hornbill Webinars

Hornbill Introductory Webinars

Hornbill presents a number of webinars to assist Hornbill Administrators understand and become aware of various concepts, features and functionality that are available within the Hornbill Platform.

These "Knowledge Transfer" webinars are available to both participants of the 30 day trial and existing Hornbill subscribers looking for a refresh or bring a new Hornbill Administrator up to speed.

If you are undertaking the 30 Day trial or other implementation approach, your Product Specialist will also be running a number of "Personal Sessions" with only your organisation/staff, to focus on your specific configuration. These will be scheduled outside of the training webinars.

If you have any questions regarding the content of the webinars, you can search the Hornbill Wiki, or post them to the Hornbill Forums (https://forums.hornbill.com/) where the whole team here at Hornbill will be able to reply and assist - and you may even get assistance from the rest of our community i.e. other Hornbill subscribers, where configuration methods and ideas are often shared.

Hornbill Trained for Life

As part of Hornbill's "Trained for Life" guarantee, all Hornbill subscribers also have the option to register for any of these sessions at any point. For example, if you have a new starter looking to get to grips with Hornbill Administration, want to learn about a particular new feature or some functionality, or you simply require a refresher in a particular area, Hornbill's "Trained for Life" gives you the benefit of joining these knowledge transfer sessions alongside the Wiki documentation that is available to all and constantly updated.

Content

We have seven knowledge transfer webinars that we suggest you take the time to watch:

  1. An Introduction to Hornbill
  2. Business Process and Progressive Capture
  3. Service Catalog and Portals
  4. Asset and Config Manager
  5. Hornbill Collaboration features
  6. Advanced Service Manager Functionality
  7. Dashboards and Reporting

We would highly recommend that participants of the Hornbill 30 day trial watch at least the first 3 webinars prior to the 30 days or for the first week. The remainder can be watched over the course of the 30 days in line with the progression of the personal sessions.

If you are partaking in an implementation, you will be provided with links to each Webinar after your initial session with a Hornbill Product Specialist. However if you need these at any other point, please email switchon@hornbill.com and we will forward the latest versions over to you.

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