Difference between revisions of "Hornbill Switch-On"

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[[File:Switch-Onimage.png|Switch-On]]
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[[File:Switch-Onimage 20200806.JPG|Switch-On]]
 
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The Hornbill Switch-On service is a set of activities conducted in order for you to be able to evaluate Hornbill Service Manager with your data in place. Once initiated the delivery of the Switch-On activities would mean:
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The Hornbill Switch-On is a set of activities conducted in order for you to be able to evaluate Hornbill Service Manager with essential data in place. Once initiated the delivery of the Switch-On activities would include:
 
* A single essential discipline such as Incident management or an equivalent, is configured
 
* A single essential discipline such as Incident management or an equivalent, is configured
** The BPM and the Progressive Capture are configured to allow the right data to be captured and the process to be initiated
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** The BPM and the Progressive Capture are configured to allow the right information to be captured and the process to be initiated
* Your email is configured so that mail flows from and to Hornbill
+
* Your email is configured so that mail flows to and from Hornbill
 
* Your people data is imported, that's analysts and users
 
* Your people data is imported, that's analysts and users
 
* Your Asset data is imported from either a database (asset discovery tool) or a file
 
* Your Asset data is imported from either a database (asset discovery tool) or a file
 
* Single Sign-On is enabled
 
* Single Sign-On is enabled
* Your customer portal is delivered with your corporate brand in place where applicable
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* Set up of the self service portal with your corporate brand in place where applicable
  
The format of the Switch-On service includes a significant focus on Knowledge Transfer as well as an introduction to Self-Sufficiency through collaborative participation. Our products are intuitive and require very little effort to gain a significant amount of knowledge. We believe that, for many, the Switch-On is more than enough to get them to a point where they are able to deliver the remaining configurations themselves. We also appreciate that time constraints can sometimes prevent a smooth and successful delivery without additional assistance and so beyond the Switch-On we can deliver additional Expert services to get you where you need to be.  
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The format of the Switch-On activities includes a significant focus on Knowledge Transfer in order to build self-sufficiency through collaborative participation. Our products are intuitive and require very little effort to gain a significant amount of knowledge. We believe that, for many, the Switch-On is more than enough to get them to a point where they are able to deliver the remaining configurations themselves. However, we also appreciate that time and resource constraints may prevent you continuing the configuration independently. In addition to the free Switch-On activities we can deliver additional Expert Services to get you where you need to be.  
 
[[How Does The Switch-On Work|Learn more about how the Switch-on works]].
 
[[How Does The Switch-On Work|Learn more about how the Switch-on works]].
 
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[[File:flask.png‎ |right|100px|link=https://www.hornbill.com/service-manager/get-started|I'm Ready]]
 
[[File:flask.png‎ |right|100px|link=https://www.hornbill.com/service-manager/get-started|I'm Ready]]
 
<span style="color:#3272a8; font-size:140%">'''PUT US TO THE TEST'''</span><br>
 
<span style="color:#3272a8; font-size:140%">'''PUT US TO THE TEST'''</span><br>
Don’t just take our word for it put us to the test with 30 days of free service; you will really get to understand why over 95% of organisations who try Hornbill go on to become a subscriber.  
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Don’t just take our word for it put us to the test with the 30 day trial period; you'll really get to understand why over 95% of organisations who try Hornbill go on to become a subscriber.  
 
| style="width:322px; border:2px solid #AAA; padding:1em;" |  
 
| style="width:322px; border:2px solid #AAA; padding:1em;" |  
 
[[File:wrench.png |right|100px|link=https://www.hornbill.com/service-manager/get-started|I'm Ready]]
 
[[File:wrench.png |right|100px|link=https://www.hornbill.com/service-manager/get-started|I'm Ready]]
<span style="color:#3272a8; font-size:140%">'''FREE IMPLEMENTATION'''</span><br>
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<span style="color:#3272a8; font-size:140%">'''ESSENTIAL IMPLEMENTATION'''</span><br>
We are so confident you will love our offering we are willing to do all the work upfront for FREE with 30 days of access to Hornbill Product Specialists to help configure the solution your way.
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We're so confident you will love our offering we're willing to deliver the Switch-On activities for FREE. The Hornbill Product Specialists will deliver these during the trial period to show you what our Platform can do!
 
|-
 
|-
 
| style="width:322px; border:2px solid #AAA; padding:1em;" |  
 
| style="width:322px; border:2px solid #AAA; padding:1em;" |  
 
[[File:book.png |right|100px|link=https://www.hornbill.com/service-manager/get-started|I'm Ready]]
 
[[File:book.png |right|100px|link=https://www.hornbill.com/service-manager/get-started|I'm Ready]]
 
<span style="color:#3272a8; font-size:140%">'''FREE TRAINING'''</span><br>
 
<span style="color:#3272a8; font-size:140%">'''FREE TRAINING'''</span><br>
Knowledge is power, free yourself from the reliance on 3rd party help; Hornbill is designed to be easy to use and manage, so simple we will train you for FREE.
+
Knowledge is power, free yourself from the reliance on 3rd party help. Hornbill is designed to be easy to use and manage and by working alongside your Product Specialist delivering the Switch-On activities, your System Administrators gain the fundamental knowledge which will allow you to grow your solution.
 
| style="width:322px;border:2px solid #AAA; padding:1em;" |
 
| style="width:322px;border:2px solid #AAA; padding:1em;" |
 
[[File:sign.png |right|100px|link=https://www.hornbill.com/service-manager/get-started|I'm Ready]]
 
[[File:sign.png |right|100px|link=https://www.hornbill.com/service-manager/get-started|I'm Ready]]

Revision as of 08:31, 6 August 2020

Home > Expert_Services > Onboarding > Hornbill Switch-On

Switch-On


Switch-On

The Hornbill Switch-On is a set of activities conducted in order for you to be able to evaluate Hornbill Service Manager with essential data in place. Once initiated the delivery of the Switch-On activities would include:

  • A single essential discipline such as Incident management or an equivalent, is configured
    • The BPM and the Progressive Capture are configured to allow the right information to be captured and the process to be initiated
  • Your email is configured so that mail flows to and from Hornbill
  • Your people data is imported, that's analysts and users
  • Your Asset data is imported from either a database (asset discovery tool) or a file
  • Single Sign-On is enabled
  • Set up of the self service portal with your corporate brand in place where applicable

The format of the Switch-On activities includes a significant focus on Knowledge Transfer in order to build self-sufficiency through collaborative participation. Our products are intuitive and require very little effort to gain a significant amount of knowledge. We believe that, for many, the Switch-On is more than enough to get them to a point where they are able to deliver the remaining configurations themselves. However, we also appreciate that time and resource constraints may prevent you continuing the configuration independently. In addition to the free Switch-On activities we can deliver additional Expert Services to get you where you need to be. Learn more about how the Switch-on works.

I'm Ready


Benefits

I'm Ready

PUT US TO THE TEST
Don’t just take our word for it put us to the test with the 30 day trial period; you'll really get to understand why over 95% of organisations who try Hornbill go on to become a subscriber.

I'm Ready

ESSENTIAL IMPLEMENTATION
We're so confident you will love our offering we're willing to deliver the Switch-On activities for FREE. The Hornbill Product Specialists will deliver these during the trial period to show you what our Platform can do!

I'm Ready

FREE TRAINING
Knowledge is power, free yourself from the reliance on 3rd party help. Hornbill is designed to be easy to use and manage and by working alongside your Product Specialist delivering the Switch-On activities, your System Administrators gain the fundamental knowledge which will allow you to grow your solution.

I'm Ready

THE CHOICE IS YOURS
Frequently asked questions about Onboarding and Hornbill Expert Services.


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