Difference between revisions of "Hornbill Solution Center"
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====Usage==== | ====Usage==== | ||
View your usage dashboard to see your | View your usage dashboard to see your | ||
− | :* Database Usage | + | :* Database Usage (The amount of space used directly within the database) |
− | :* Disk Usage | + | :* Disk Usage (The amount of storage used by items such as images and emails) |
− | :* Total Usage | + | :* Total Usage (Database Usage + Disk Usage) |
− | :* Users | + | :* [[Users#Account Types|Users]] |
− | :* Basic Users | + | :* [[Users#Account Types|Basic Users]] |
− | :* Shared Mailboxes | + | :* [[Shared Mailboxes]] |
:* Instance Storage Usage Monthly / Daily | :* Instance Storage Usage Monthly / Daily | ||
− | [[file:usageDashboard.png| | + | [[file:usageDashboard.png|800px|border|link=]] |
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====Application Subscriptions==== | ====Application Subscriptions==== | ||
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{{bullet1|Subscriptions|The number of subscribers currently subscribed to the app. Subscriptions listed as '''Unlimited''' are app that do not require additional subscriptions and are available to all Collaboration subscribers.}} | {{bullet1|Subscriptions|The number of subscribers currently subscribed to the app. Subscriptions listed as '''Unlimited''' are app that do not require additional subscriptions and are available to all Collaboration subscribers.}} | ||
− | [[File:ApplicationSubscriptions.png| | + | [[File:ApplicationSubscriptions.png|800px|border]] |
====Contacts==== | ====Contacts==== | ||
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Support Passcodes | Support Passcodes | ||
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Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue. | Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue. | ||
A Passcode will be generated against a particular User, allowing the Support Team Member the ability to investigate behaviour with the same access level as the User experiencing the issue. | A Passcode will be generated against a particular User, allowing the Support Team Member the ability to investigate behaviour with the same access level as the User experiencing the issue. | ||
− | + | Generating a Support Passcode to enable Hornbill Support to access your Instance | |
<!-- {{#ev:youtube|6_AkMMTAndc|350|right}} --> | <!-- {{#ev:youtube|6_AkMMTAndc|350|right}} --> | ||
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# Click on the ''Hornbill Configuration cog'' in the bottom left of the screen | # Click on the ''Hornbill Configuration cog'' in the bottom left of the screen | ||
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# The Passcode will be displayed | # The Passcode will be displayed | ||
− | Notes: | + | {{infobox|Notes: |
− | * Once this dialog is dismissed, you cannot retrieve this Passcode. | + | * Once this dialog is dismissed, you cannot retrieve this Passcode. Should you forget the current Passcode a new one will need to be generated. |
* Generating a new Passcode will automatically revoke the any existing Passcode | * Generating a new Passcode will automatically revoke the any existing Passcode | ||
− | * If there is an active Passcode the Revoke current access code button will active | + | * If there is an active Passcode the Revoke current access code button will be active. Clicking this will revoke access for the current Passcode.}} |
− | Clicking this will revoke access for the current Passcode. | ||
Latest revision as of 15:10, 14 February 2023
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