Difference between revisions of "Hornbill Solution Center"
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{{TOP}} | {{TOP}} | ||
==Subscription== | ==Subscription== | ||
− | + | Get a view of all your subscription information for Hornbill. This includes storage, mailboxes, users, and applications. Also available here is the ability to create a Passcode for Hornbill Support. | |
====Usage==== | ====Usage==== | ||
View your usage dashboard to see your | View your usage dashboard to see your | ||
− | :* Database Usage | + | :* Database Usage (The amount of space used directly within the database) |
− | :* Disk Usage | + | :* Disk Usage (The amount of storage used by items such as images and emails) |
− | :* Total Usage | + | :* Total Usage (Database Usage + Disk Usage) |
− | :* Users | + | :* [[Users#Account Types|Users]] |
− | :* Basic Users | + | :* [[Users#Account Types|Basic Users]] |
− | :* Shared Mailboxes | + | :* [[Shared Mailboxes]] |
:* Instance Storage Usage Monthly / Daily | :* Instance Storage Usage Monthly / Daily | ||
− | [[file:usageDashboard.png| | + | |
+ | [[file:usageDashboard.png|800px|border|link=]] | ||
+ | |||
====Application Subscriptions==== | ====Application Subscriptions==== | ||
− | View a list of all the applications that you have | + | View a list of all the applications that you have subscribed to. |
+ | {{bullet1|Application|Name of the application that is installed and available in Hornbill}} | ||
+ | {{bullet1|Version|The version that is currently installed in Hornbill.}} | ||
+ | {{bullet1|Install Date|The date on which the application was originally installed.}} | ||
+ | {{bullet1|Subscriptions|The number of subscribers currently subscribed to the app. Subscriptions listed as '''Unlimited''' are app that do not require additional subscriptions and are available to all Collaboration subscribers.}} | ||
+ | |||
+ | [[File:ApplicationSubscriptions.png|800px|border]] | ||
+ | |||
====Contacts==== | ====Contacts==== | ||
See the list of your key contacts that are registered with Hornbill | See the list of your key contacts that are registered with Hornbill | ||
+ | |||
====Billing==== | ====Billing==== | ||
+ | |||
====Support==== | ====Support==== | ||
+ | |||
+ | Support Passcodes | ||
+ | |||
+ | Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue. | ||
+ | A Passcode will be generated against a particular User, allowing the Support Team Member the ability to investigate behaviour with the same access level as the User experiencing the issue. | ||
+ | |||
+ | Generating a Support Passcode to enable Hornbill Support to access your Instance | ||
+ | <!-- {{#ev:youtube|6_AkMMTAndc|350|right}} --> | ||
+ | |||
+ | # Click on the ''Hornbill Configuration cog'' in the bottom left of the screen | ||
+ | # Select '''Hornbill Solution Center''' from the dropdown list | ||
+ | # Under the Subscription category select '''Your Usage''' | ||
+ | # Select the '''Support''' tab | ||
+ | # Click on the Generate Support Passcode button | ||
+ | # In the popup | ||
+ | ## Select the User you wish the Passcode to be generated against | ||
+ | ## Select the duration of the passcode (from 1 to 72 hours) | ||
+ | ## Record a note of the purpose for generating the passcode | ||
+ | ## Click the Generate button | ||
+ | # The Passcode will be displayed | ||
+ | |||
+ | {{infobox|Notes: | ||
+ | * Once this dialog is dismissed, you cannot retrieve this Passcode. Should you forget the current Passcode a new one will need to be generated. | ||
+ | * Generating a new Passcode will automatically revoke the any existing Passcode | ||
+ | * If there is an active Passcode the Revoke current access code button will be active. Clicking this will revoke access for the current Passcode.}} | ||
+ | |||
+ | |||
===Latest Changes=== | ===Latest Changes=== | ||
===Road Map Library=== | ===Road Map Library=== |
Latest revision as of 15:10, 14 February 2023
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