Hornbill Open Integration Tools

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Introduction We provide an ever expanding list of open-source tools for integrating and extending the Hornbill platform. We release these tools as open source tools under a very liberal open source licence (shown below). Our team here at Hornbill support many of these tools via our community channels and we encourage our customers and technology partners to get involved.

Related Articles Essential Integrations Advanced Integrations API Keys

Documentation & Links

These tools and examples provide a great resource for getting started with API/WebHook level integrations with our platform. All of these tools are open source and are freely available in source code from our GitHub repository. Please also see our integration page for more details and documentation on specific tools that are in common use. Hornbill GitHub Repository

Utilities

• Hornbill Cleanup Utility - Used to clear down test data, typically used before a customer go-live to get the request data into a known empty state (Source Code)
• Hornbill Report Runner - This utility provides a quick and easy method of running reports on your Hornbill instance, and retrieving the report output files for storage locally (Source Code)
• Hornbill Data Export Tool - This utility provides a quick and easy method of running reports on your Hornbill instance, and exporting the report output into a local database (Source Code)
• Hornbill API Scheduler - The utility provides a quick and easy way to schedule the running of Hornbill API’s (Source Code)
• Simple List Import Utility - This utility allows for the population of Simple Lists which can thus be a scheduled activity. (Source Code)
• Task Cancelation Utility - This utility allows for the removal of Hornbill Tasks. (Source Code)

User Import

• LDAP User Import Tool - Used for one-off or scheduled imports of user data into your Hornbill instance (Source Code)
• SQL User Import Tool - Used for one-off or scheduled imports of user data into your Hornbill instance (Source Code)
• Azure User Import Tool - Used for one-off or scheduled imports of user data into your Hornbill instance (Source Code)

Contact Import

• SQL Contact Import Tool - Used for one-off or scheduled imports of contact data into your Hornbill instance (Source Code)

Organisation Import

• SQL Organisation Import Tool - Used for one-off or scheduled imports of organisation data into your Hornbill instance (Source Code)

Request Import

• Supportworks Request Data Migration Tool - Used to migrate historic and active call/ticket/request data from Supportworks 7.x or 8.x to Hornbill Service Manager (Source Code)
• ServiceNow Request Data Migration Tool - Used to migrate historic and active call/ticket/request data from ServiceNow to Hornbill Service Manager (Source Code)
• Service Manager Request Import Utility - A generic tool used to migrate historic and active call/ticket/request data from any MySQL, MariaDB, MSSQL or ODBC data source in to Hornbill Service Manager (Source Code)

Asset Import

• Asset Data Import Tool - Used to import and update asset data from common IT Asset tools such as Microsoft SCCM, Lansweeper, Cetero and many others (Source Code)
• CSV Asset Import Tool - Used to import and update asset data from csv files (Source Code)
• Snow License Manager Cloud Asset Import - Used to import and update asset data from Snow License Manager in the Cloud (Source Code)
• Asset Relationship Import Tool - Used to import and update asset relationship data from an external data source (Source Code)

Power BI Reporting

• Power BI Reporting - Used to enable Power BI administrators to use the Hornbill Reporting and Trending Engine APIs as Data Sources within Power BI reports and dashboards (Source Code)

Orchestration and Automation

• Hewlett Packard Enterprise Operations Orchestration Integration - Used to enable HPEOO administrators to include Hornbill Collaboration and Service Manager automations in their flow orchestrations.
• Microsoft System Center Orchestrator Integration - Used to enable MS System Center Orchestrator Integration administrators to include Hornbill Collaboration and Service Manager automations in their Runbook orchestrations.
• Microsoft Azure and Operations Management Suite Integration - Used to enable MS Azure and OMS administrators to include Hornbill Collaboration and Service Manager integrations in their Azure Runbook orchestrations, OMS Alerts and OMS log management.