Hornbill Bespoke Implementation Service

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Success Focused Framework


Proven 5 Step Delivery


Outstanding Technology


Outstanding People

Hornbill has developed an Approach for On-boarding engagements specifically designed to ensure that your Objectives and Success Criteria are at the forefront of what we do and how we do it. Ensuring that the milestones set and achieved are classed successful only if they contribute towards meeting your objectives. This along with our Outstanding Technology and Outstanding People, form Hornbill’s 4 Pillars of Success

  • Success Focused Framework
  • Proven 5 step Delivery
  • Outstanding Technology
  • Outstanding People

Success Focused Framework

Hornbill's Success Focused Framework, championed by Hornbill Customer Success, follow one simple rule, Deliver Success. The Framework, therefore, uses the engagement touchpoints as an opportunity to assess the delivery and realign, if necessary, to ensure your success criteria continues to test true. From the Initiation, right through to the Celebration, the main focus is to ensure that what you set out to achieve is realised. We don't stop there, with a Success Plan we continue to ensure that your business continues to see value in the way we engage and the way you use our solution.

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Proven 5 step Delivery

5 step proven Delivery Method

Hornbill's Proven 5 step delivery method is centered around one important factor, ensuring that the path set will achieve your objectives. Each stage contains a Success Focused Purpose and that is to check that your Success Criteria continue to test true. Because we understand that selecting a new Partner and a new solution is loaded with risk, our 5 step Delivery Method also includes building a Proof of Concept (POC), based on Hornbill Switch-On activities. This helps reduce RISK and gives you the ability to make an Informed CHOICE - accept or reject Hornbill as the right partner for you without any further financial commitments. Proof of Concept

Outstanding Technology

We at Hornbill believe in using the tools that we sell. from using Hornbill Service Manager to drive the delivery of our internal and external services and process to using Hornbill Project Manager as part of a Hornbill Bespoke Onboarding engagement for our customers. We believe in our products and use them to drive our everyday business interactions. We don't sell you our tools, we sell you our experience and our experience is that our tools are the best in the market.


Outstanding People

Team Hornbill

Our people and their commitment to delivering an outstanding experience set us apart. Experience in many implementations spanning over ten years across many products. Experience in Hornbill products from a technical and business perspective starting from our own to all those that have been successfully onboarded. The Customer Success team initiate the engagement before allocating a dedicated Engagement / Project Manager (depending on which is required) and Lead Product Specialist. A team of product Specialists involved in the delivery as required. With the Customer Success team providing guidance on the customer experience and ensuring the achievement of the Objectives to initiating a Customer Advocacy Programme.

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