Difference between revisions of "Hornbill Bespoke Implementation Service"

Revision as of 16:38, 11 April 2018

Home > Expert_Services > Onboarding > Hornbill Bespoke

Success Focused Framework	Proven 5 Step Delivery
Outstanding Technology	Outstanding People

Hornbill has developed an Approach for On-boarding engagements specifically designed to ensure that your Objectives and Success Criteria are at the forefront of what we do and how we do it. Ensuring that the milestones set and achieved are classed successful only if they contribute towards meeting your objectives. This along with our Outstanding Technology and Outstanding People, form Hornbill’s 4 Pillars of Success

Success Focused Framework
Proven 5 step Delivery
Outstanding Technology
Outstanding People

Success Focused Framework

Hornbill's Success Focused Framework, championed by Hornbill Customer Success, follow one simple rule, Deliver Success. The Framework, therefore, uses the engagement touchpoints as an opportunity to assess the delivery and realign, if necessary, to ensure your success criteria continues to test true. From the Initiation, right through to the Celebration, the main focus is to ensure that what you set out to achieve is realised. We don't stop there, with a Success Plan we continue to ensure that your business continues to see value in the way we engage and the way you use our solution.

Proven 5 step Delivery

Hornbill's Proven 5 step delivery method is centered around one important factor, ensuring that the path set will achieve your objectives. Each stage contains a Success Focused Purpose and that is to check that your Success Criteria continue to test true. Because we understand that selecting a new Partner and a new solution is loaded with risk, our 5 step Delivery Method also includes building a Proof of Concept (POC), based on Hornbill Switch-On activities. This helps reduce RISK and gives you the ability to make an Informed CHOICE - accept or reject Hornbill as the right partner for you without any further financial commitments.

Outstanding Technology

We at Hornbill believe in using the tools that we sell. from using Hornbill Service Manager to drive the delivery of our internal and external services and process to using Hornbill Project Manager as part of a Hornbill Bespoke Onboarding engagement for our customers. We believe in our products and use them to drive our everyday business interactions. We don't sell you our tools, we sell you our experience and our experience is that our tools are the best in the market.

Outstanding People

Our people and their commitment to delivering an outstanding experience set us apart. Experience in many implementations spanning over ten years across many products. Experience in Hornbill products from a technical and business perspective starting from our own to all those that have been successfully onboarded. The Customer Success team initiate the engagement before allocating a dedicated Engagement / Project Manager (depending on which is required) and Lead Product Specialist. A team of product Specialists involved in the delivery as required. With the Customer Success team providing guidance on the customer experience and ensuring the achievement of the Objectives to initiating a Customer Advocacy Programme.

@@ Line 1: / Line 1: @@
-[[File:bespokeimp2.png|center|alt=Hornbill's Bespoke Implementation.]]
+<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
+__NOTOC__
+{| style="width:100%"
+|[[Main_Page|Home]] > [[Expert_Services]] > [[Onboarding]] > Hornbill Bespoke
+|style="text-align:right;"|
+|}
+</div>
-==How does Hornbill's Bespoke Implementation work?==
+{| cellspacing=10 style="border-collapse: separate;margin-left: auto; margin-right: auto;"
+|- valign="top"
+| style="width:322px;border:2px solid #AAA; padding:1em;" |
+[[File:success.png‎ |right|100px]]
+<span style="color:#3272a8; font-size:140%">'''Success Focused Framework'''</span><br>
+| style="width:322px;border:2px solid #AAA; padding:1em;" |
+[[File:thumbs.png |right|100px]]
+<span style="color:#3272a8; font-size:140%">'''Proven 5 Step Delivery'''</span><br>
+|-
+| style="width:322px; border:2px solid #AAA; padding:1em;" |
+[[File:Technology.png |right|100px]]
+<span style="color:#3272a8; font-size:140%">'''Outstanding Technology'''</span><br>
+| style="width:322px; border:2px solid #AAA; padding:1em;" |
+[[File:People.png |right|100px]]
+<span style="color:#3272a8; font-size:140%">'''Outstanding People'''</span><br>
+|}
-A bespoke Hornbill Service Manager implementation means that you are not bound by the activities set out in the Switch-On or the time restriction within the 30-day evaluation window, the Switch-On being the fixed activities that accompany the 30-Day subscription-free evaluation period.
+Hornbill has developed an '''Approach''' for On-boarding engagements specifically designed to ensure that your Objectives and Success Criteria are at the forefront of what we do and how we do it. Ensuring that the milestones set and achieved are classed successful only if they contribute towards meeting your objectives. This along with our '''Outstanding Technology''' and '''Outstanding People''', form '''Hornbill’s 4 Pillars of Success'''
-Through the bespoke option, we can create a set of activities to achieve the desired outcome and by the desired date.  These must be created and agreed with the Product Specialist team.  In addition, your Primary Product Specialist may choose to utilise multiple Product Specialists (subject to planning and resource availability) to expedite the configuration of your Hornbill Instance, ensuring that the work is completed by the time agreed.
+*Success Focused Framework
+*Proven 5 step Delivery
-==Hornbill's Bespoke Implementation Approach==
+*Outstanding Technology
+*Outstanding People
+==Success Focused Framework==
+{|
+|- valign="top"
+|style="width:800px;border:0px;"|
+Hornbill's Success Focused Framework, championed by Hornbill Customer Success, follow one simple rule, '''Deliver Success'''. The Framework, therefore, uses the engagement touchpoints as an opportunity to assess the delivery and realign, if necessary, to ensure your success criteria continues to test true. From the Initiation, right through to the Celebration, the main focus is to ensure that what you set out to achieve is realised. We don't stop there, with a '''Success Plan''' we continue to ensure that your business continues to see value in the way we engage and the way you use our solution.
+|style="width:600px;text-align:right;border:0px;"|
+[[File:get_intouch.png|link=https://www.hornbill.com/contact-us/|Get In Touch]]
+|}
-{| align="left"
+==Proven 5 step Delivery==
-|+ <u>'''Capture'''</u>
+{|
-|-
+|- valign="top"
-!  !!
+|style="min-width:596px;text-align:right;border:0px;"|
-|-
+[[File:5pillars.png|600px|5 step proven Delivery Method]]
-| [[File:BICapture.png|160px|alt=The Capture stage of Hornbill's bespoke implementation approach.|Capture Stage]] || During this stage your Hornbill Product Specialist will take what has already been learned and document the work package required to deliver a ready to use system according to your requirements.  This part of the approach will concentrate on gathering the information required to create a Bespoke set of activities.  Although both onsite and remote sessions can be used to complete this, it is more efficient to use small and more precise remote sessions with the different areas of your business. The work package document will include activities for both Hornbill and your stakeholders as well as collaborative sessions that will require your presence to ensure that you have been provided with essential information about your Hornbill Instance.
+|style="min-width:600px;border:0px;"|
+Hornbill's Proven 5 step delivery method is centered around one important factor, ensuring that the path set will achieve your objectives. Each stage contains a '''Success Focused Purpose''' and that is to check that your Success Criteria continue to test true. Because we understand that selecting a new Partner and a new solution is loaded with risk, our 5 step Delivery Method also includes building a Proof of Concept (POC), based on Hornbill Switch-On activities. This helps reduce RISK and gives you the ability to make an '''Informed CHOICE''' - accept or reject Hornbill as the right partner for you without any further financial commitments.
+[[File:POCexpanded.png|600px|Proof of Concept]]
 |}
+==Outstanding Technology==
-{| align="left"
+{|
-|+ <u>'''Define'''</u>
+|- valign="top"
-|-
+|style="width:700px;border:0px;"|
-!  !!
+We at Hornbill believe in using the tools that we sell. from using Hornbill Service Manager to drive the delivery of our internal and external services and process to using Hornbill Project Manager as part of a Hornbill Bespoke Onboarding engagement for our customers.  We believe in our products and use them to drive our everyday business interactions. We don't sell you our tools, we sell you our experience and our experience is that our tools are the best in the market.
-|-
+|style="width:300px;text-align:right;border:0px;"|
-| [[File:BIDefine.png|160px|alt=The Define stage of Hornbill's bespoke implementation approach.|Define Stage]] || Your Hornbill Product Specialist will take you through the work packages, created during the Capture stage, to ensure that our understanding of what is required is correct.  Once signed off your Product Specialist will build a bespoke schedule of activities (sessions) and allocate resource to complete them.
+|style="width:300px;text-align:right;border:0px;"|
+[[File:Products3.png|800px|left|Products]]
 |}
+==Outstanding People==
-{| align="left"
+{|
-|+ <u>'''Deliver'''</u>
+|- valign="top"
-|-
+|style="min-width:607px;text-align:right;border:0px;"|
-!  !!
+[[File:TeamHornbill.png|600px|left|Team Hornbill]]
-|-
+|style="min-width:183px;border:0px;"|
-| [[File:BIDeliver.png|160px|alt=The Deliver stage of Hornbill's bespoke implementation approach.|Deliver Stage]] || During this stage your Primary Product Specialist will coordinate with you to ensure the execution of the activities defined.  It may be necessary to collaboratively work on areas in this phase to ensure correctness of delivery as well as encourage self-sufficiency. The engagement management part of this activity will ensure that you are kept up-to-date with the activities completed and those that remain outstanding.
+Our people and their commitment to delivering an outstanding experience set us apart. Experience in many implementations spanning over ten years across many products. Experience in Hornbill products from a technical and business perspective starting from our own to all those that have been successfully onboarded. The Customer Success team initiate the engagement before allocating a dedicated Engagement / Project Manager (depending on which is required) and Lead Product Specialist. A team of product Specialists involved in the delivery as required. With the Customer Success team providing guidance on the customer experience and ensuring the achievement of the Objectives to initiating a Customer Advocacy Programme.
 |}
+----
-{| align="left"
+[[File:Youtube small logo.png|35px|link=http://www.hornbill.com/|Hornbill.com]]
-|+ <u>'''Review'''</u>
+[[File:Htwitter.png|30px|link=https://twitter.com/Hornbill|Twitter]]
-|-
+[[File:Hlinkin.png|30px|link=https://www.linkedin.com/company/hornbill|LinkedIn]]
-!  !!
+[[File:Youtube1.jpg|30px|link=https://www.youtube.com/user/HornbillVideo|YouTube]]
-|-
+[[File:Facebook.png|30px|link=https://www.facebook.com/1Hornbill |Facebook]]
-| [[File:BIReview.png|160px|alt=The Review stage of Hornbill's bespoke implementation approach.|Review Stage]] || Throughout the process, you will be given access to the Instance as well as be presented with work packages that have been completed.  Once the work package is completed you would be expected to perform standard checks to ensure that the work has been completed as per the respective work package.  This phase will primarily concentrate on an overall review to ensure that nothing has been missed.  It may, therefore, be necessary to revisit an area that had not been fully completed as per the details in the work package.
-|}