Global Search for Requests
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Introduction
The Global Search for Requests allows you to locate Service Manager requests, including incidents, problems, changes, and service requests. When using the Global Search a number of entities can be selected on the left hand side of the service. The Requests entity will only be available when Service Manager is installed and will only be visible to user that have rights to use Service Manager.
Advanced Search
The Advanced Search is accessed by an arrow located on the right hand side of the search field. By clicking on this arrow the following search options are made available to improve on your search.
- Any Type
- Any Status
- Any Owner
- Any Customer
- Any Service