Global Request Sub-statuses
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Home > Administration > Service Manager > Configuration > Request Sub-statuses
IntroductionThe Request Sub-statuses lets you define a state that is related to the placing a request on or off hold. The Sub-statuses defined here are global and will be visible to all the selected Request Types. Service based sub-statuses can be configured within the Service form for a particular service. |
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== Managing Request Sub-statuses
- Sub-status Name
- Customer Label
- Customer Label
- Request Type
- Parent Status Active On-Hold
- Language