Difference between revisions of "Global Request Sub-statuses"
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| − | == Managing Request Sub-statuses | + | == Managing Request Sub-statuses == |
| − | : | + | :*'''Sub-status Name''' |
| − | ::Customer Label | + | ::The Name of the sub-status is what will be displayed to an analyst from within a request |
| − | ::Customer | + | :*'''Customer Label''' |
| − | : | + | ::An alternative Label can be provided which will be visible to the customer from within the Customer or Service Portals. This is only applicable to request types that are accessible on the Portals. |
| − | ::Parent Status Active On-Hold | + | :*'''Request Type''' |
| − | ::Language | + | ::A sub-status can be made available to ''All'' requests types or you can select from one of the available request types. |
| + | :*'''Parent Status Active On-Hold'' | ||
| + | :: The selection of a sub-status controls if the request is placed in either an Active or On-hold state when the sub-status is selected. | ||
| + | :*'''Language''' | ||
| + | :: If you support more than one language in your environment you can provide the appropriate translations for the different | ||
Revision as of 05:55, 9 May 2017
Home > Administration > Service Manager > Configuration > Request Sub-statuses
IntroductionThe Request Sub-statuses lets you define a state that is related to the placing a request on or off hold. The Sub-statuses defined here are global and will be visible to all the selected Request Types. Service based sub-statuses can be configured within the Service form for a particular service. |
Related Articles |
Managing Request Sub-statuses
- Sub-status Name
- The Name of the sub-status is what will be displayed to an analyst from within a request
- Customer Label
- An alternative Label can be provided which will be visible to the customer from within the Customer or Service Portals. This is only applicable to request types that are accessible on the Portals.
- Request Type
- A sub-status can be made available to All requests types or you can select from one of the available request types.
- 'Parent Status Active On-Hold
- The selection of a sub-status controls if the request is placed in either an Active or On-hold state when the sub-status is selected.
- Language
- If you support more than one language in your environment you can provide the appropriate translations for the different