Difference between revisions of "Global Request Sub-statuses"
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== Introduction == | == Introduction == | ||
| − | The Request Sub-statuses lets you define a state that is related to the placing a request on or off hold. | + | The Request Sub-statuses lets you define a state that is related to the placing a request on or off hold. The Sub-statuses defined here are global and will be visible to all the selected Request Types. Service based sub-statuses can be configured within the Service form for a particular service. |
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:* [[Service Based Request Sub-statuses]] | :* [[Service Based Request Sub-statuses]] | ||
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| + | == Managing Request Sub-statuses | ||
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| + | ::Sub-status Name | ||
| + | ::Customer Label | ||
| + | ::Customer Label | ||
| + | ::Request Type | ||
| + | ::Parent Status Active On-Hold | ||
| + | ::Language | ||
Revision as of 05:37, 9 May 2017
Home > Administration > Service Manager > Configuration > Request Sub-statuses
IntroductionThe Request Sub-statuses lets you define a state that is related to the placing a request on or off hold. The Sub-statuses defined here are global and will be visible to all the selected Request Types. Service based sub-statuses can be configured within the Service form for a particular service. |
Related Articles |
== Managing Request Sub-statuses
- Sub-status Name
- Customer Label
- Customer Label
- Request Type
- Parent Status Active On-Hold
- Language