Getting Started

For Administrator

If you are an administrator, you will need to set up your new system before other users can join you on Hornbill. For example you will need to :-

• Install new apps like Service Manager from the App Store using Hornbill Administration
• Set up workspaces using Hornbill
• Set up new users using Hornbill Administration

For Everyone

If you are a collaboration user, here are some things you should do to start getting value from Hornbill:

• Update your profile … to help your co-workers understand what you do
• Join some workspaces … to be notified of whatever happens there
• Follow some people ... to be notified about what they post

Don't forget to download the Hornbill Mobile app so you can use Hornbill wherever you are.

If you have other Apps installed then try these suggestions:-

• If you are a user and you have Service Manager, then please check out here
• If you are a user and you have Customer Manager, then please check out here
• If you are a user and you have Document Manager, then please check out here

If you want to know more then try:-

• Getting Going – further features you may like to explore

---

If you can't see all the options you need, ask your admin to ensure that the right apps are installed and that you have the correct role - see what you need here

Are there any Technical Requirements?