Getting Started

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Introduction If you are looking to evaluate Hornbill or you are just starting with your new instance, this page will provide information on how to get started.

Related Articles Frequently Asked Questions Supportworks to Service Manager Migration Accessibility Glossary of Terms

Book a Live Demo

Schedule a demo with one of the team who will be happy to provide you with a concise overview of Hornbill. We will take you through the key features while demonstrating its ease of use and provide the opportunity for you to ask any questions that you may have.

Start Your Free 30-day Evaluation

Ultimately, the most effective way to understand how Hornbill Service Manager will be able to help your team is to test drive it for yourself. We offer a free 30-day evaluation where we enable you and your colleagues to put the solution through its paces with your own instance. Learn more about how the Switch-on works.

Tutorials

Our Hornbill YouTube Channel contains a library of videos that provide an overview of how to perform some of the tasks and activities to get Hornbill up and running and how to use some of the features.

System Requirements

Hornbill is 100% web browser based. There is no need to install anything to get started.

The following web browsers are supported

• Microsoft Edge
• Internet explorer – Version 11
• Chrome - The latest version in the Chrome Stable Release Channel
• Firefox - All versions but the latest is preferred
• Safari - Version 6.1.5 or above

Accessing Hornbill

Hornbill has a number of different entry points. These are split between administration, the main user portal which is used for collaboration and access to applications, mobile access, and portals for customers.

• Administration
  

This portal is primarily used by your System Administrator for carrying out the administrative tasks to configure your instance. All system settings, User account management, email configuration, BPM Workflow, and Progressive Capture configuration is contained and amended here.

URL - https://admin.hornbill.com/<yourinstancename>

• Hornbill Collaboration and Applications
  

This is the main portal for Users to get access to collaboration and the applications that are installed on Hornbill.

URL - https://live.hornbill.com/<yourinstancename>

• Hornbill Mobile
  

Available through the Android and iOS app stores. Used by application and collaboration users.

• Customer Portal
  

Designed to facilitate an external support function and is accessed by IT Support consumers external to your Organisation.

URL - https://customer.hornbill.com/<yourinstancename>

• Service Portal
  

Designed to facilitate an internal Support function, this is where members of your staff will access the IT Services that you offer.

URL - https://service.hornbill.com/<yourinstancename>

How do I find out the name of my Cloud Instance?

• If the Cloud instance was registered by you, you can refer to the automated email sent to you at the time of registration.
• If someone else in your company registered the Cloud instance, they should be able to provide this.
• Still not sure? Please don't hesitate to contact us at support@hornbill.com