Difference between revisions of "Freshstatus"

Revision as of 15:55, 9 November 2022

Home > Integration > Business Process Automation & Orchestration > Hornbill iBridge > ActiveCollab

Freshstatus

Freshstatus is a cloud based incident and maintenance management solution. The Freshstatus Cloud Automation integration operations for Hornbill allow you to manage Incidents and Scheduled Maintenance records in the Freshstatus solution.

Freshstatus is a Premium Integration

Authentication

In order to integrate with Freshstatus, you will first need to configure, and securely store the authentication credentials for the Freshstatus account/s you want to use with the Hornbill platform.

You can store your Freshstatus account authentication in KeySafe, as below.

Storing Credentials

In Administration, navigate to System > Security > KeySafe;
Select on + and select ActiveCollab
Give the ActiveCollab KeySafe a Title (this is the name / identifier for the ActiveCollab API account as you will see it when using the Integration Call node in your business process)
Optionally add a description
Populate the Account ID field with the Account ID of the ActiveCollab account. This can be found in the ActiveCollab URL as so: https://app.activecollab.com/YOURACCOUNTID/projects
Populate the Email Address and Password fields with values from your ActiveCollab account
Populate the Client Name field with the name of your Organisation
Select Create Key to save

Revoking Access

If at any point you wish to revoke the Hornbill platform's access to ActiveCollab, just delete the ActiveCollab Keysafe key.

NOTE: This will revoke the rights of any existing ActiveCollab Integration Calls in your Business Processes/Custom Buttons/Auto Tasks/Runbooks that are using the revoked ActiveCollab account, so you will need to edit these accordingly.

Cloud Automation Operations

You can automate the use of the operations listed below using Cloud Automations from within the Business Process Designer, Auto Tasks, Custom Buttons or Runbooks.

Invoices

Create
Get
Send Invoice
Update

People

Archive
Create
Delete
Get
Update

Projects

Create
Delete
Get
Update

Tasks

Complete Task
Create
Delete
Get
Reopen Task
Update

Read more about using the Integration Call from the Related Articles section, and learn how to work with input and output parameters for each of the ActiveCollab operations.

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 [[File:activecollab-square.png|left|x170px|link=https://www.activecollab.com/]]
 ==Freshstatus==
-Freshstatus is a cloud based incident and maintenance management solution. The Freshstatus Cloud Automation integration operations for Hornbill allow you to manage Incidents and Scheduled Maintenance records in the Freshstatus solution.
+Freshstatus is a cloud based incident and maintenance management solution. The Freshstatus '''[[Cloud Automation]]''' integration operations for Hornbill allow you to manage Incidents and Scheduled Maintenance records in the Freshstatus solution.
 <br /><br />
 '''Freshstatus''' is a [[Hornbill_iBridge#Premium_Integrations|Premium Integration]][[File:Green_Dollar.png|12px|link=https://wiki.hornbill.com/index.php/Hornbill_iBridge#Premium_Integrations|Premium Integration]]