Difference between revisions of "First Time Fix"
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{{bullet1|No Owner Reassignments|The person that raised the incident is also the person that resolved the incident and at no point has it been assigned to anyone else.}} | {{bullet1|No Owner Reassignments|The person that raised the incident is also the person that resolved the incident and at no point has it been assigned to anyone else.}} | ||
{{bullet1|No Hold Time|The incident cannot be placed on hold.}} | {{bullet1|No Hold Time|The incident cannot be placed on hold.}} | ||
− | {{bullet1|Max Open Time|The incident must be resolved within this timeframe.}} | + | {{bullet1|Max Open Time|The incident must be resolved within this timeframe, calculated from the when the incident was logged, to the resolution or closure.}} |
|}} | |}} | ||
{{Section| | {{Section| |
Revision as of 17:03, 20 June 2022
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