Difference between revisions of "First Time Fix"
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{{Section| | {{Section| | ||
==BPM Workflow== | ==BPM Workflow== | ||
− | The only thing needed to start tracking first time fixes is the | + | The only thing needed to start tracking first time fixes is to add the Hornbill BPM Automation for First Time Fix to your workflow. The First Time Fix is a simple flag that is set against an incident record through the use of First Time Fix automation. Provided that the criteria defined in this automation is met, the request will be set as a First Time Fix. The First Time Fix automation is best placed within your workflow at a point where you know that the incident has been resolved. |
{{infobox|If an incident has been flagged as a first time fix, but was then re-opened either through automation or manually, The FTF is removed and set as not being a FTF}}| | {{infobox|If an incident has been flagged as a first time fix, but was then re-opened either through automation or manually, The FTF is removed and set as not being a FTF}}| | ||
{{RightBox|Watch Me| | {{RightBox|Watch Me| |
Revision as of 23:17, 10 June 2022
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