Difference between revisions of "First Time Fix"
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Achieving a First Time Fix has a number of benefits for both the customer and the service desk. For the customer, there is nothing more satisfying than reporting an issue and getting an immediate resolution. For the Service Desk, achieving a FTF can mean that minimum resources and time were spent on the issue. The more FTFs, the more satisfaction there is for everyone.| | Achieving a First Time Fix has a number of benefits for both the customer and the service desk. For the customer, there is nothing more satisfying than reporting an issue and getting an immediate resolution. For the Service Desk, achieving a FTF can mean that minimum resources and time were spent on the issue. The more FTFs, the more satisfaction there is for everyone.| | ||
{{RightBox|In this Article| | {{RightBox|In this Article| | ||
− | :* [[#Criteria|Criteria]] | + | :* [[#Criteria|FTF Criteria]] |
− | :* [[#BPM Workflow|BPM Workflow]] | + | :* [[#BPM Workflow|Adding FTF to a BPM Workflow]] |
− | :* [[#Reporting|Reporting]] | + | :* [[#Reporting|Reporting on FTF]] |
}} | }} | ||
}} | }} |
Revision as of 22:07, 10 June 2022
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