Difference between revisions of "First Time Fix"
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The following criteria can be used to determine if the resolution of an incident is considered a first time fix. | The following criteria can be used to determine if the resolution of an incident is considered a first time fix. | ||
{{bullet1|No Team Reassignments|The team under which the request was originally raised does not change.}} | {{bullet1|No Team Reassignments|The team under which the request was originally raised does not change.}} | ||
− | {{bullet1|No Owner Reassignments|The person that raised the incident is also the person that resolved the incident}} | + | {{bullet1|No Owner Reassignments|The person that raised the incident is also the person that resolved the incident and at no point has it been assigned to anyone else.}} |
{{bullet1|No Hold Time|The incident cannot be placed on hold.}} | {{bullet1|No Hold Time|The incident cannot be placed on hold.}} | ||
{{bullet1|Max Open Time|The incident must be resolved within this timeframe.}} | {{bullet1|Max Open Time|The incident must be resolved within this timeframe.}} |
Revision as of 21:11, 9 June 2022
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