Difference between revisions of "First Time Fix"
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==BPM Workflow== | ==BPM Workflow== | ||
The only thing needed to start tracking first time fixes is the addition of Hornbill BPM Automation for First Time Fix. The First Time Fix is a simple flag that is set against an incident record through the use of First Time Fix automation. Provided that the criteria defined in this automation is met, the request will be set as a First Time Fix. The First Time Fix automation is best placed within your workflow at a point where you know that the incident has been resolved. | The only thing needed to start tracking first time fixes is the addition of Hornbill BPM Automation for First Time Fix. The First Time Fix is a simple flag that is set against an incident record through the use of First Time Fix automation. Provided that the criteria defined in this automation is met, the request will be set as a First Time Fix. The First Time Fix automation is best placed within your workflow at a point where you know that the incident has been resolved. | ||
− | {{infobox|If at any point after resolution, a request is re-opened, | + | {{infobox|If at any point after resolution, a request is re-opened, an incident that was marked as a FTF, will be changed as it is no longer deemed as a first time fix.}} |
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{{Section| | {{Section| |
Revision as of 21:04, 9 June 2022
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