Difference between revisions of "First Time Fix"
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The value of tracking FTF comes out of analysis and reporting. This may be to identify which team member is providing the most FTFs or to identify incidents where FTF wasn't reached to investigate how a FTF may be achieved in the future. | The value of tracking FTF comes out of analysis and reporting. This may be to identify which team member is providing the most FTFs or to identify incidents where FTF wasn't reached to investigate how a FTF may be achieved in the future. | ||
− | The FTF flag is stored in the ''h_itsm_requests'' table in the column ''h_firsttimefix''. | + | The FTF flag is stored in the ''h_itsm_requests'' table in the column ''h_firsttimefix'' with the following values. |
{{bullet1|NULL|If the request has not been assessed for FTF the value will be null}} | {{bullet1|NULL|If the request has not been assessed for FTF the value will be null}} | ||
{{bullet1|1|The value will be set to 1 if the FTF has been achieved}} | {{bullet1|1|The value will be set to 1 if the FTF has been achieved}} |
Revision as of 20:57, 9 June 2022
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