Difference between revisions of "First Time Fix"
Jump to navigation
Jump to search
| Line 3: | Line 3: | ||
{{Section| | {{Section| | ||
==Introduction== | ==Introduction== | ||
| − | First Time Fix refers to the outcome of an incident where a fix or resolution is provided to a customer, usually during that first contact with the customer. There are varying definitions to what a first time fix means or what criteria it falls under. In Service Manager we provide workflow automation that lets you define what your | + | First Time Fix refers to the outcome of an incident where a fix or resolution is provided to a customer, usually during that first contact with the customer. There are varying definitions to what a first time fix means or what criteria it falls under. In Service Manager we provide workflow automation that lets you define what your requirements are in order to achieve a first time fix. |
|}} | |}} | ||
[[Category:How_To_-_Service_Manager]] | [[Category:How_To_-_Service_Manager]] | ||
Revision as of 18:46, 9 June 2022
| Home > How To > Service Manager > First Time Fix | Index |