Difference between revisions of "First Time Fix"
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{{DISPLAYTITLE:How To: First Time Fix}} | {{DISPLAYTITLE:How To: First Time Fix}} | ||
{{Breadcrumb|[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > First Time Fix|How_To_-_Service_Manager}} | {{Breadcrumb|[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > First Time Fix|How_To_-_Service_Manager}} | ||
| + | {{Section| | ||
| + | ==Introduction== | ||
| + | First Time Fix refers to the outcome of an incident where a fix or resolution is provided to a customer, usually during that first contact with the customer. There are varying definitions to what a first time fix means or what criteria it falls under. In Service Manager we provide workflow automation that lets you define what your requirement are in order to achieve a first time fix. | ||
| + | |}} | ||
[[Category:How_To_-_Service_Manager]] | [[Category:How_To_-_Service_Manager]] | ||
Revision as of 18:46, 9 June 2022
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